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Forum Discussion
Wifi Not Detected
I've had an Orbi network setup for 2 years without issue. The network is still live. All devices are still getting internet currently. But... Today I tried to open the Orbi app on my iphone 12 ...
anevel wrote:Today I tried to open the Orbi app on my iphone 12 (which is relatively new, not sure if thats related) and it said 'Product Not Detected'. No matter what I did, it basically couldn't connect to my Orbi network.
..
Still currently "Wifi Not Detected"
I AM able to login to the router on my phone's browser as 'admin' and see that the system seems to be running ok. I even updated the router firmware, but no luck.
This seems inconsistent. If the network cannot be detected and connected to, how is it possible to login using the phone browser?
The newest iOS has introduced "private MAC addresses" where the phone creates a unique random MAC address for every WiFi network. If Access Control is enabled (sounds like it is), this might be a factor. I agree wholeheartedly that the phone has a problem, not the Orbi.
Thanks, will look into the iphone settings.
To clarify, the actual internet works ok, but when I open the App (which is what I have always used as the portal to my Orbi system), it just continues to say "WIFI not detected", despite that being obviously incorrect as I am actively able to use the Orbi wifi network on that device.
I've found some channels discussing a manual firmware update that might resolve the issue. Giving that a shot now.
