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Forum Discussion
850 new satellite syncs but doesn't show up in list of connect devices
Hi I have an RBK 850 system which had the router two ethernet (was 3) connected satellites and a further wireless connected satellite on 2.4 Recently one of the ethernet connected satellites no l...
Which RBS is being problematic?
Does swapping RBS around change this?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
How are the RBS ethernet connected to the RBR? Directly behind the RBR or is there a LAN switch or LAN patch panel in between?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
What Firmware version is currently loaded?
The home is large enough and has lots of brick. There are no nearby wifi neighbours. The router would be at least 30 metres from the nearest residence and there is a national park or football ground around 60% of the boundary. I think the issues are entirely contained to this mesh. Or should that be mess. Never mind.
Now that I look again at the connected device list I see that the the software sees the new satellite as a router. I wanted to up load a screenshot from Orbilogin of the connected devices, but the forum software is too buggy. Sigh. But typing out some lines from the device list:
Device 22 "Private" 192.168.1.35 wired "Orbi Router" and then a hex string
Device 26 "Netgear RBS850" 192.168.1.39 wired "Orbi Router" and then the same hex string
My reluctance to go through an extensive rebooting process is because there are cloudflare tunnels and port forwarding considerations, all of which have to be restarted separately. I do have one computer, connected via ethernet to a satellite tthat itself has ethernet backhaul which is on a fixed subnet IP address. However when I do eventually have to do it I will follow the sequence you suggest. Thank you. What I would like, if possible, is suggestions I might try before rebooting.
The router firmware is 7.2.6.31_5.0.24
Two satellites are on 7.2.6.31 one satellite is on 4.6.14.3. That's despite me hitting the update button.
Ok then, if you have access to the one RBS that has v4 FW loaded on it, you'll need to manually update that RBS to v.31 using a wired PC and web browser please.
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