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Solved
Access Denied Help Please
Hello I have Orbi RBE960 and two satellites updated to Firmware Version V7.2.6.21_5.0.20 tonight I have started to get access denied on some websites example Access Denied You don't have permiss...
Is this happening across all devices?
Do you have Armor or Smart Parental Controls enabled with in the Orbi mobile app at all?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Is this happening across all devices?
Do you have Armor or Smart Parental Controls enabled with in the Orbi mobile app at all?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Thank for the quick reply,
I am using a BT Smart Hub 2 in bridged mode, everything was working ok since the Firmware update
BUT I did not reboot the Smart Hub, which I have just done and now all appears to be ok
Thank you for pointing me in the right direction 😉
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡