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atiq020's avatar
atiq020
Aspirant
Nov 25, 2022
Solved

After firwmare updare RBKE960

I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites  i tried to downgrade firmware manually but its fail....
  • FURRYe38's avatar
    FURRYe38
    Nov 25, 2022

    How did you try to downgrade the RBR? 

    Using a wired PC and web browser and downgrading the RBR using the downloaded FW file from prior version should have worked long enough for you to get the RBS re-connected, then manually update them, then the RBR lastly. 

    atiq020 wrote:

    I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites 

    i tried to downgrade firmware manually but its fail.

    NOW its router latest firmware but both rbks960 not showing  or adding i unlpug all but not resolved. also i connect one of my salttelie directly eathernet cable with router and try to add but still not find

    please Advise APPRECIATE

    Thanks

     

     

atiq020's avatar
atiq020
Aspirant
Nov 25, 2022

I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites 

i tried to downgrade firmware manually but its fail.

NOW its router latest firmware but both rbks960 not showing  or adding i unlpug all but not resolved. also i connect one of my salttelie directly eathernet cable with router and try to add but still not find

please Advise APPRECIATE

Thanks

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Nov 30, 2022

    Hello atiq020,

     

    Welcome to the NETGEAR Community!

     

    I understand that you are not able to SYNC your RBRE960 to your satellites due to a firmware mismatch. Please connect your PC to your satellite and then manually upgrade your satellites. 

     

    Please navigate to the link below for instructions on manually upgrading your satellite:

    https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

     

    Please keep me informed of the progress of this issue!

     

    Best,

    Kevin

    Community Team

     

    • atiq020's avatar
      atiq020
      Aspirant
      Dec 10, 2022

      Thankyou i done as per your instruction Now all 2 sat are working fine and backhaul are GOOD Now my next question is in future if i found new firmware how do i  without this all mess? normally i just check on login to router and if any available i Upgrade

      But i checked  all of you advised Download for satelites FIRST  but when i click its starts checking from router and then satellites 

      IF FIRST SATELITE then Router so netgear should fixed this ? not everyone goes to forums or googles  we just check and press and go  pleaes clear Many thanks

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 10, 2022

        The check only performs a check to see whats out there against what is on your system. This is only a check, no FW is being applied at this point. If you do use the Auto Update or FW check then select the Update ALL button, the update system should then apply any FW updates to the RBS first then the RBR lastly. At least theoretically. 

         

        I recommend that you disable the FW auto update feature on the RBR. Then check here in the forums or on NGs download site for any updates to your Orbi system. Then manaully update your RBS first then the RBR lastly.

         

        Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
        https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System