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Forum Discussion
Crazy_Canuck
Oct 21, 2024Aspirant
After Power Cycling RBR / RBS 850 - Cannot Connect To Main Wifi - Only To Guest Wifi
Hello - I have a very frustrating issue where, after rebooting / power cycling my RBR850 and my RBS850s, nothing can connect to the main Wi-Fi - only to the guest Wi-Fi. I have looked all over the we...
FURRYe38
Oct 21, 2024Guru - Experienced User
Been some posters posting about issues with v.31 FW. Can really commend v.31. v.21 is most stable and works best.
Has a factory reset and setup from scratch been performed since last FW update?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Crazy_Canuck
Oct 21, 2024Aspirant
Thanks for the response - I am going to downstage to .21 and see if that resolves the issue. For the other questions - around 2,800 sqft, all satellites are around 30ft and yes I have did a factory reset last weekend.
- FURRYe38Oct 21, 2024Guru - Experienced User
After you get the system downgraded, might try turning OFF one RBS temporarily and observe.
- Crazy_CanuckOct 21, 2024Aspirant
Thanks for the suggestion - do you have any recommendations on downgrading? I know I have to take a backup of the current config, the downgrade the satellites and then downgrade the router and reinstall the config. Any tips or tricks that I should also do?
- CrimpOnOct 21, 2024Guru - Experienced User
- It is always a good idea to have a copy of the current configuration.
- Installing different firmware typically does not change anything in the configuration (as long as the firmware is not drastically different, such as the change from version 4 to version 7)
- Doing a Factory Reset wipes the entire configuration.
So, probably just change satellites first, then router.