NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
thelopi
Sep 21, 2022Aspirant
After power outage, Can't connect to Wifi unless I change the internal IP address.
I just set up an Orbi 963 with 2 satellites. For some reason, it would not let me use my old router's SSID so I had to change to a new SSID and reconnect my 90+ devices. Frustrating but worth it fo...
- Oct 05, 2022
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
thelopi wrote:
OMG! After weeks of trial and error, I found the problem. It was the Motorola Router that needed to be factory reset. Now, my TriWAN system is up and running. Thanks for all of your suggestions. I learned a lot. Most importantly the power of a factory reset.
michaelkenward
Sep 21, 2022Guru - Experienced User
thelopi wrote:
I have the latest Firmware on all the devices. I have a Motorola MB8611 3.1 multi gig cable modem using comcast, a TP-Link ER7206 Multi-Wan Gigabite VPN router to allow for Dual Wan setup since the Orbi does not have a dual wan connection.
A few clues in that long that slab of uninterrupted text. (I have a poor attention span.)
You have two routers. The TP-Link ER7206, alongside an unknown (to us) Orbi device? Orbi 963 isn't a model number that I can find.
Is the Orbi in wireless access point (AP) mode?
If not, two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
CrimpOn
Sep 21, 2022Guru - Experienced User
I believe the product may be this one:
https://www.netgear.com/support/product/RBKE963.aspx
Agree that a more typical configuration would be to put the Orbi into Access Point (AP) mode so that the TP-Link handles all IP assignments in addition to managing the two Wide Area Networks (Comcast and ATT/Starlink?)
I can think of no reason why the Orbi WiFi could not have whatever SSID the user wants it to have. (Seriously, there is nothing to stop a person from setting up a dozen WiFi systems all using the same SSID/password. Would be a tangled mess in terms of figuring out which system each WiFi device would decide to connect to, but that would simply be a consequence of doing something goofy.)
There are often issues when enabling Guest (and what about IoT?) WiFi SSIDs when the Orbi is in AP mode. In earlier Orbi products, AP mode disabled DHCP on the router, which simply passed all DHCP requests up to the primary router (In this case the TP-Link). The 960 product is relatively new, and I have no personal knowledge of "what happens" when it is in AP mode.
I have fantasized about having redundant (multi-WAN) internet, and this post illustrates how complicated it might become.
In addition to the TP-Link and Orbi routers, I wonder what equipment is handling the Comcast and (Starlink - or Starling?) WAN connections. Are they also routers?
- thelopiSep 22, 2022Aspirant
Thanks CrimpOn, You have given me some good ideas to try this weekend. It is up and running now but I'd sure like to find the kink in the system. Yes, having a multi-Wan System with redundant back-up,(Cable followed by Cellular followed by Satellite) is essential when running a fire suppression system for my home in California. I need to be able to control everything from afar. When the power goes out, Comcast goes out. If the cell tower generator runs out of fuel like it did 2 years ago, we are SOL. If the satellites fall out of the sky, we have bigger problems than a fire near my home.
- thelopiOct 01, 2022AspirantYou are correct I have the RBKE963. I connected the Orbi directly to the comcast gateway. If I reboot Orbi, I lose the ability to connect to Wi-Fi. The only solution is to change the internal up address. Then it will allow all of the devices to connect. If I try to make any changes, I lose Wi-Fi connectivity. I can access the internet with a lab wired computer but lose wifi
- FURRYe38Oct 01, 2022Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopTry option #2 first...
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.- thelopiOct 02, 2022AspirantThe firmware is up to date. V6.0.3.85. I purchased a modem without Wi-Fi, Motorola MB8611, and it’s in bridge mode. The Orbi is running as a router. The square footage is apparently 4000sq/ ft but the property is 1.5 acres with a detached garage that has one of the satellites. The distance of the satellites are approximately 60 and 90 feet from the main. I’ve reduced the power to 50% but I lost contact with some devices. The RBKE963 indicates good connections on both satellites at 100%. If I move a satellite father out, the connection is weaker. I’ve tried the setup with and without satellites and same problem. Tell me more about AP mode vs Router.