NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Aspirant

Oct 18, 2023

All of a sudden my router does not connect to my 2 satellites.

all of a sudden my router does not connect to my 2 satellites. I am on router Firmware Version V7.2.6.21_5.0.20 and I don't know what firmware the satellties are on. I can't see them on my Orbi app...

Guru

Oct 18, 2023

What model # is the RBR and RBS?

Is your Orbi system the RBK650 series that has a RBR750 and RBS350 satellites?

jepjonny5
Aspirant
Oct 18, 2023
Yes, RBK653. It has the RBR750 and 2 RBS350.
- FURRYe38
  Guru
  Oct 18, 2023
  Downgrade the RBR back to v4:
  
  https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBK653-Firmware-Version-4-6-14-3-Released/td-p/2283218/jump-to/first-unread-message
  
  Please read the first post in this thread fully and understand the NOTES in red.
  - jepjonny5
    Aspirant
    Oct 18, 2023
    Thank you Furrye38. This solutions looks seemingly simple BUT none of my satellites are connected and I do not have an option of updating their firmware via the dashboard or other means.
    
    AND IF i downgrade as you've asked me to do, am I at risk of damaging my RBR750?
    And will that restore connectivity to my satellites so that I could perform the FW upgrade then OR
    do I leave it at the downgraded FW?
    
    Sorry, I am not a guru nor technical by any means. The instructions assume I can see the RBS350 on the Orbi dashboard--and I just don't see how or where I could perform loading the FW to them.