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Jeezy's avatar
Jeezy
Tutor
Apr 21, 2022

Amazon firestick not working

Hi All,

I have the netgear orbi Wfi 6 mesh system RBK853 and for some reason my firestick just doesn't want to work with my new set up.

 

The signal showing on the firestick is very good but it keeps intermittently saying not connect to the internet every 30 seconds, one min it will be connected, next it says not connected to the internet.  But the actual wifi does not drop.  

 

I have rebooted the orbi several times, i have forgotten the wifi network on the firestick and reconnected but still no luck. i have updated the firmware on the firestick and all the netgear orbi is up to date with the firmware.

 

Does anyone else have this issue or is there any solution? thank you

1 Reply

  • Mikey94025's avatar
    Mikey94025
    Hero
    Apr 22, 2022
    Jeezy wrote:

    Hi All,

    I have the netgear orbi Wfi 6 mesh system RBK853 and for some reason my firestick just doesn't want to work with my new set up.

     

    The signal showing on the firestick is very good but it keeps intermittently saying not connect to the internet every 30 seconds, one min it will be connected, next it says not connected to the internet.  But the actual wifi does not drop.  

    Try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:

    1. Go to the web admin portal at http://orbilogin.com/
    2. Click to the Advanced tab, Advanced left menu, Wireless Settings
    3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
    4. Press Apply

    See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

    1. Go to http://orbilogin.com/
    2. Click to the Advanced tab, Setup left menu, Wireless Setup
    3. Uncheck "Enable 2.4G" under the top Enable AX section
    4. Press Apply