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Forum Discussion
Amcrest Pro HD 2.4GHz camera won't connect to Orbi WiFi
I just purchased an Orbi AX3000 (RBK653) mesh system. It works perfectly for all my WiFi needs except for my Amcrest cameras. Before I purchased the Orbi I made sure that it did support 2.4GHz wifi...
There is no technical reason (certainly not WiFi band related) why the mobile should require a current 2.4 GHz connection - there is no way to choose the client band. The cause is simple poor app design ...
I would start e.g. here https://support.amcrest.com/hc/en-us/articles/4962586306317-How-to-Connect-An-Amcrest-Smart-Home-Camera-to-the-Amcrest-View-Pro-App-Using-the-Camera-s-QR-Code-
That is the directions I followed using the phone app. The phone needs to be on the 2.4 network to aquire the cameras.
I'm kinda past this step now. I'm ok using the extender. BUT.. now there is another issuem. Ugh.. The phone app live view works perfectly while I'm connected to the home wifi. But when I'm away it doesn't. It won't connect. I'm really getting tired of this. I've had three previous "regular" routers and never had an issue with the cameras or phone app. Now with this Orbi it's a mess... Ugh.....
I'm kinda past this step now. I'm ok using the extender. BUT.. now there is another issuem. Ugh.. The phone app live view works perfectly while I'm connected to the home wifi. But when I'm away it doesn't. It won't connect. I'm really getting tired of this. I've had three previous "regular" routers and never had an issue with the cameras or phone app. Now with this Orbi it's a mess... Ugh.....
- Ok, I figured out what was going on. The extender lost it's signal. It's connected to the main router and not the satellite. How do I get the extender to use the satellite signal?
Rob6805 wrote:
Ok, I figured out what was going on. The extender lost it's signal. It's connected to the main router and not the satellite. How do I get the extender to use the satellite signal?Using an extender is supposed to be a temporary fix to get the camera set up. Once the camera is learned the SSID/password of the Orbi WiFi, it should connect automatically. Have you turned off the Extender and then power cycled the camera?
(WiFi devices are designed to recover after power outages. They remember only the SSID/password and search for a WiFi access point when power resumes.)
- Hello,
No, I have not powered off the extender. I will have to try this method that you described. I thought the extender stayed. Dang, I wish I knew this earlier today. The house where the cameras are at is a second home and I am not there right now.
Thanks to schumaku for posting the link Amcrest installation directions. It's probably "splitting hairs", but that link says nothing about "2.4G WiFi":
An Orbi system creates one LAN, which includes devices connected by Ethernet, 2.4G WiFi and 5G WiFi (and the newest models include 6G WiFi). All one network. HOWEVER... There are often restrictions imposed on devices connected to the Guest network.
Which network is the Amcrest camera connected to? (primary or guest?)
Several times when the smartphone app said "Must be on 2.4G WiFi", I just kept clicking "Continue" until the app finished.
