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Forum Discussion
Solved
Android App Unable to Connect to AX6000 intermittently
I have noticed that the Orbi App (Android) sometimes allows access/connection to my AX6000 and other times it does not and reports it "disconnected". When running the app on the WAN (not the L...
Yes, I see the same issue.
Workaround is that after every time you restart the Orbi router you need to disable "Remote Management" in the app settings and enable again.
After several factory resets of the RBS850 (with new firmware), this behavior remains and is constant. I am unable to control or monitor the AX6000 via the Orbi app when on the WAN -- accessing the system Remotely.
Once connecting wirelessly within the LAN, the app works as advertised.
Again, my setup is simple -- Cox Cable modem directly connected to Orbi. Remote access option is checked. Router has no VPNs etc.
It has previously worked -- but was intermittent often reporting "disconnected".
Now the "Disconnected" entry appears continuously.
I have deleted app, reinstalled several times (the defnition of insanity expecting a different outcome).
Since the new firmware came out, i havent been able to connect with app outside of the LAN. Is this a coincidence or a cause?
Can others please test this?
