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Solved
Android App Unable to Connect to AX6000 intermittently
I have noticed that the Orbi App (Android) sometimes allows access/connection to my AX6000 and other times it does not and reports it "disconnected". When running the app on the WAN (not the L...
Yes, I see the same issue.
Workaround is that after every time you restart the Orbi router you need to disable "Remote Management" in the app settings and enable again.
Hi, All,
Please do check for new firmware v3.2.8.5_1.2.3.
This firmware addresses the following bugs:
Fixes an issue where the Japanese Orbi models failed to install with a PPPoE WAN connection
Fixes an installation issue that occurs if the user unplugs the WAN Ethernet cable and performs the installation
Fixes an issue with changing the wireless region from Europe to another country
Fixes a language detection issue during installation
Fixes an issue where the remote management feature in the Orbi app does not working if the system reboots
Fixes an issue where the Ethernet backhaul satellite might not reboot when rebooting the whole Orbi system
Fixes an issue with the DHCP IP reservation if there are more than 60 clients
Fixes an issue where the guest network could not be configured in WPA3-Personal security mode.
Fixes an issue where the Ethernet backhaul satellite might fail to change its wireless settings.
NOTE: The said firmware is not yet available in the support site but already uploaded on the update server.
Regards,
Blanca
Community Team
I have the new new firmware v3.2.8.5_1.2.3 but iphone app still is not working. Forced closing the app or reinstalling it doesn't help either. I tried to login with 2 iphones, Xs Max and iphone 6.
So the problem is not from the adroid or iphone devices. rebooting the router doesn't help.
Blanca_O wrote:Hi, All,
Please do check for new firmware v3.2.8.5_1.2.3.
This firmware addresses the following bugs:
Fixes an issue where the Japanese Orbi models failed to install with a PPPoE WAN connection
Fixes an installation issue that occurs if the user unplugs the WAN Ethernet cable and performs the installation
Fixes an issue with changing the wireless region from Europe to another country
Fixes a language detection issue during installation
Fixes an issue where the remote management feature in the Orbi app does not working if the system reboots
Fixes an issue where the Ethernet backhaul satellite might not reboot when rebooting the whole Orbi system
Fixes an issue with the DHCP IP reservation if there are more than 60 clients
Fixes an issue where the guest network could not be configured in WPA3-Personal security mode.
Fixes an issue where the Ethernet backhaul satellite might fail to change its wireless settings.
NOTE: The said firmware is not yet available in the support site but already uploaded on the update server.
Regards,
Blanca
Community Team
Thanks.... auto updated here... seems smooth so far. Time to test it out. Glad to see the list above; thanks for including that.
Chuck
