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MattM19179's avatar
MattM19179
Tutor
Feb 07, 2023

Another CBR750 not working with Comcast/XF

Yo,  Just came across your post.     So I'm reading through everything below, but I live in Thornton, CO and saw you're in Denver.  I had Xfinity come out on 1/26/23 to do an "upgrade" to our net...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 07, 2023

What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

 

What speed tier are you paying for UP and Down from the ISP? 

FYI:

https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/NOTICE-CBR750-and-Comcast-Xfiniity-ISP-Service-Issue/td-p/2286189/jump-to/first-unread-message

  • MattM19179's avatar
    MattM19179
    Tutor
    Feb 07, 2023

    My plan with Xfinity is 800 Mbps.

     

    Orbi firmware CBR750:  V4.6.14.4_2.3.12

     

    I'll have to post/copy the other details when I get back home this afternoon.