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Forum Discussion
Another CBR750 not working with Comcast/XF
Yo, Just came across your post.
So I'm reading through everything below, but I live in Thornton, CO and saw you're in Denver. I had Xfinity come out on 1/26/23 to do an "upgrade" to our net...
Hey Fury,
So after the factory reboot on 2/8, Xfinity was never able to detect the Orbi router. Frustrated, I just left it as it was because at least the internet was back up after the reset.
Left the house today to run errands and got back home to find the wireless, once again down.
I've rebooted the Orbi from the app on my phone and have wireless back up.
Attached are by Cable Connection and Event Logs below.
I tried contacting Netgear on their website to file a claim/inform them with case ticket on this issue because kept getting error messages when I tried to submit, so I gave up. What is the best/direct way to contact them to let them know that my unit is having issues like other adopters of this product?
A user messaged me that had similar issues like others with this and ended up renting a modem from Xfinity. For them, begrudgingly, that seemed to solve the disconnects and a signal is now registered.
If there are any suggestions you see from the Event Log page, I will share them with Xfinity and see if they can address it.
I'm going to give this another two weeks to see if a solution can be found, either with my ISP addressing the issue or NetGear can provide the fix. I'll even consider buying a modem if that corrects it. Spending over $400 on a product that is not performing like it should is frustrating to say the least and hope NetGear can address my issue.
Thanks again for your help. It is much appreciated.
Matt
Cable Diagnostic report is attached.
Your power levels on channels 23 and up and too high. I'd see if the ISP can turn this down or install a line attenuator.
Also there are some correctables there as well though not aweful.
Is wifi only going down and wired devices getting internet or is the entire wireless and wired access failing?
What channels are you using on the CBR?
Is a RBS deployed?
Not everyone is having problems with the CBR while on CC/XF ISP. Let see if we can narrow it down first.
With regards to the wifi crashing, all devices connected via wifi and the wired device I have hooked in the CBR 750 lose access until I go into the Orib app on my phone and force a reboot.
The one satellite I have is always plugged in as well in the house and that unit goes down as well.
Some of the services like my garage system, Ring system, sprinkler systems, Sonos and so forth use 2.4 GHz. Other devices like my phone/laptop are on the 5 ghz.
I will contact Xfinity about the recommendations on the power levels or the line attenuator.
What wifi channels are you using on the CBR?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.What wifi channels are you using on the CBR?
Can't find this info on the Orbi app and will have to check when I'm back home. Does the Orbi app provide this info or is this something I'll have to do when back home and logged into my network? I don't have remote access enabled and don't plan on turning it on.
What is the size of your home? Sq Ft?
2650 sq ft.
What is the distance between the router and satellite(s)?Not sure if it's 30 ft. The router is on the 2nd floor of my home and the satellite is placed on the sub-level of my home. May not be 30 ft, but it is definitely not that close to it. I don't think this would cause any issues because it was working solidly until the 1/26 update on the network that Xfinity did.
