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Forum Discussion
Another Orbi dropping internet connection - other solutions read & tried
About 5 weeks into our Orbi network, and we're losing internet connection, often - 3 times yesterday, twice today. First it's like Wi-Fi going down (websites not responding, etc.), but our SSID still...
IF the Orbi base turns PINK then something is happening at the modem maybe that stops giving traffic and connection to the RBR...
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
YOu might try the Orbi system in AP mode with the ISP modem back in router mode with it's wifi radios fully disabled to see if the problem continues...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Also, what happens if you access the router IP\debug page and enable the WAN/LAN packet capture on the RBR?