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Forum Discussion
Apple iPhone/iPad Connection
I have the same issue... The RBR750 plus two wired satellites >30ft apart seem unable to reliably cope with mesh-switching of iphone 12 and iphone 13 (both with mac-privacy feature disabled). ...
Symptoms:
When walking around, there is a drop in connection. Specifically, the phone shows strong WIFI signal - and i can see it listed as connected, but there is zero internet connectivity. I have a broadband quality monitor set up continuously on my Virgin media IP - and there are no issues. Devices such as laptops connected via WIFI or wired that do not move around are fine and remain connected.
The drop-outs occur irrespective of brand: same issue whether it's an iPhone (12, 13), Android (Galaxy S20), Galaxy Tablet, and also with my Windows laptop (XPS15) if I walk around from room to room.
Typically if i wait a few minutes it resolves and reconnects. Otherwise i have to click on forget network and reconnect. That fixes it.
1. Firmware version: V7.2.6.21_5.0.20
2. Virgin Media Hub 4, in modem mode.
3. Two satellites connected via Cat6 cabling direct to two of the ports on the back of RBR750. No intermediate switches.
4. Size of house 2,000 sq ft.
5. Location: Main RBR in lounge at front of house. Satellite in upstairs at back of house - probably about 40 ft away through three brick walls. Other Satellite in external detached garage about 40 feet away. Two brick walls in way.
6. I experience the same problem whether i have a guest network turned on or off.
7. And i've tried WPA2 and WPA3 - problem still occurs
8. iPhones i have turned off the privacy settings relating to random mac addresses / IPs etc.
9. Have tried reducing power to 50%, 25% - same issue.
10. Have set the CTS/RTS threshold to everything from 64 to 2347 and between.... no difference.
11. Have tried various channels and ensured deconfliction with neighbours broadcasts. Currently on 2.4ghz = 1, 5ghz = 40
12. 20/40Mhz coexistance enabled
12. WMM - tried enabled and disabled - no difference.
13. IP address reservations have been assigned for all network devices.
I have noticed a lot of DHCP IP entries in the logs... particularly to 192.168.1.100 which is my iPhone... presumably as i walk around the house?
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 07:34:10 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 07:48:35 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 08:03:00 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 08:17:25 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 08:31:51 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 08:46:16 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 09:00:41 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 09:15:06 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 09:29:31 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 09:43:57 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 09:58:22 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 10:05:34 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 10:19:59 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 10:34:24 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 10:48:50 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 11:03:15 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 11:17:41 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 11:32:07 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 11:46:32 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 12:00:57 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 12:15:22 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 12:29:48 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 12:44:13 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 12:58:38 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 13:13:03 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 13:27:29 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 13:41:54 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 13:56:19 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 14:10:44 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 14:25:08 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 14:39:34 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 14:53:59 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 15:08:25 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 15:22:49 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 15:25:38 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 15:40:03 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 15:54:28 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 16:08:53 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 16:23:18 |
| [DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 16:37:43 |
I'll have to remind myself of how to activate the detailed logs and start recording those again. It's getting beyond a joke now 🙂
I've just enabled the router.local/debug.htm details logs - saved as a zip file. It should have captured an initial disconnect with my iphone. And just as i was about to save the log file, i was walking around with my laptop using a live streaming video test URL (test.spotme.com) which has no buffering... and as soon as i returned to my upstairs office, it dropped the connection - to be more precise, it said (identifying - on the wifi symbol). And after a minute it says connected - but it looks as though it has remained connected to the downstairs main router (hence it has a very weak signal) - even though there is a satellite in my office a metre away.
Have moved this to a new post - as it was kinda hijacking someone else's thread...