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Forum Discussion
astonerii
Sep 21, 2020Star
Are all RBR750s defective?
Apparently first post was to wrong forum. Are ALL RBR750s defective? RBR750 ORBI RBR750 V3.2.16.6_1.4.4 The symptoms of the defective units in my case are. My phone will show it t...
astonerii
Sep 21, 2020Star
2020-09-21 03:42 PM
Re: Are ALL RBR750s defective?
Let's start with:
Who is your ISP and what equipment did they provide? AT&T lightspeed BGW210
What is the current firmware on your Orbi device? Listed above, it is latest and greatest.
What device is your Orbi router connected to? BGW210 from the ORBI box.
Let me go through this and report back...
Did you reboot your ISP modem/router, before starting the Orbi router install? Between 10 and 15 times.
Have you changed the network cable connected from the ISP device to your Orbi router? 3 times, every time I get a new system.
Are your satellites wired or wireless? Wireless and they are the only part of the system functioning as intended.
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.
Enable WMM, Implicit BeamForming, Mu-MIMO,
Set Short preamble mode. Save settings, reboot Orbi.
If wired, what cable size was used, as wrong size can cause slow speed.
- FURRYe38Sep 21, 2020Guru - Experienced User
Modem Combo Units:
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=deskto- astoneriiSep 21, 2020Star
Just to be clear, I bought the Orbi RBK753 because of the almost universal constant that the Orbi 782's get great reviews, and instead of getting great reviews quality service out of their slighly less amazxing, I have burned over 30 hours of my life trying to get them to work over a near month long period of time. I am angry and I think rightly so. So, do not take my anger personally, unless you are a Netgear employee.
Before I go through this kind of alteration to my work at home network that also is required to keep my kid's educations going, can you answer me one question...
If I take this Orbi 753 system out to the desert, 5 miles from the nearest anything, having 3 inverters connected to solar panels to power them up where I place them exactly 25 feet apart in well ventilated electromagnetically transparent tents where they are kept cool enough to function, starting up the 2 satellites first at the outer sides and having the base router unit in the center powered up last, Should I have a problem connecting to them with my Galaxy S8 plus?
I ask this because it seems that people are not understanding where the problem is with this unit or all of the units I have gotten so far.
It is not an internet connection problem! period!
The first problem is that my phones will not easily connect to a brand new unit wirelessly. This includes the following phones. My personal Galaxy S8 plus, my daughter's Galaxy S10 plus and my wife's Galaxy Note 10 Plus. What does my ISP or the Modem have to do with this? Even unplugged from any ethernet cables, this thing should function as a wireless router, no? If i click on any other network, even at walmart, lowes, home depot, or AT&T at home and click connect, it starts to connect, and then is connected. If I try to connect to Orbi##, it will say it is trying to connect, then nothing, then trying to connect, then nothing, then trying to connect, then nothing, then trying to connect and if I am lucky, it will then say something about evaluating the quality of the connection, and then connected. When I go to check my connection quality, it is always 173 Mbps. These Orbi Routers are the only devices that I have this specific connection quality limit on.
The second problem is that it constantly fails to aunthenticate my login credentials, even after having been connected. I seriously doubt that my ISP or the modem/router I connect to them through is causing this problem either. I do not think my phone is sending bad credentials.
The third problem is that at 6 feet, I should have a fast and stable connection to the WiFi. Instead my Galaxy S8 plus that can connect to the BGW210 at 866 Mbps when it is in the other room behind a wall cannot connect to the Orbi router base unit any faster than 173 Mbps. It then has half life measured in seconds rather than hours or days.
It has nothing to do with the technology in general. If I go upstairs to where the satellite is, I assume the satellites use the same WiFi technology as the base unit, I will get a 650 Mbps WiFi connection through Orbi, my wife's Galaxy note 10 Plus occassionally exceeds the gigabit spped. If I then check my internet speed, I will get a good proportion of that connection speed as internet throughput.
- FURRYe38Sep 21, 2020Guru - Experienced User
The ISP modems wifi should be fully turned off so as to not cause interference problems while you have the Orbi system running. Wifi problems can be caused by near by or in same home wifi coming from ISP modems. Reason for modem suggestions presented.
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try testing with AX mode disabled on the RBR.
Also try changing CTS values to 2347 as well. Under Advanced Tab/Advanced Settings/Wireless Settings