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Forum Discussion
Are all RBR750s defective?
Apparently first post was to wrong forum. Are ALL RBR750s defective? RBR750 ORBI RBR750 V3.2.16.6_1.4.4 The symptoms of the defective units in my case are. My phone will show it t...
Just to be clear, I bought the Orbi RBK753 because of the almost universal constant that the Orbi 782's get great reviews, and instead of getting great reviews quality service out of their slighly less amazxing, I have burned over 30 hours of my life trying to get them to work over a near month long period of time. I am angry and I think rightly so. So, do not take my anger personally, unless you are a Netgear employee.
Before I go through this kind of alteration to my work at home network that also is required to keep my kid's educations going, can you answer me one question...
If I take this Orbi 753 system out to the desert, 5 miles from the nearest anything, having 3 inverters connected to solar panels to power them up where I place them exactly 25 feet apart in well ventilated electromagnetically transparent tents where they are kept cool enough to function, starting up the 2 satellites first at the outer sides and having the base router unit in the center powered up last, Should I have a problem connecting to them with my Galaxy S8 plus?
I ask this because it seems that people are not understanding where the problem is with this unit or all of the units I have gotten so far.
It is not an internet connection problem! period!
The first problem is that my phones will not easily connect to a brand new unit wirelessly. This includes the following phones. My personal Galaxy S8 plus, my daughter's Galaxy S10 plus and my wife's Galaxy Note 10 Plus. What does my ISP or the Modem have to do with this? Even unplugged from any ethernet cables, this thing should function as a wireless router, no? If i click on any other network, even at walmart, lowes, home depot, or AT&T at home and click connect, it starts to connect, and then is connected. If I try to connect to Orbi##, it will say it is trying to connect, then nothing, then trying to connect, then nothing, then trying to connect, then nothing, then trying to connect and if I am lucky, it will then say something about evaluating the quality of the connection, and then connected. When I go to check my connection quality, it is always 173 Mbps. These Orbi Routers are the only devices that I have this specific connection quality limit on.
The second problem is that it constantly fails to aunthenticate my login credentials, even after having been connected. I seriously doubt that my ISP or the modem/router I connect to them through is causing this problem either. I do not think my phone is sending bad credentials.
The third problem is that at 6 feet, I should have a fast and stable connection to the WiFi. Instead my Galaxy S8 plus that can connect to the BGW210 at 866 Mbps when it is in the other room behind a wall cannot connect to the Orbi router base unit any faster than 173 Mbps. It then has half life measured in seconds rather than hours or days.
It has nothing to do with the technology in general. If I go upstairs to where the satellite is, I assume the satellites use the same WiFi technology as the base unit, I will get a 650 Mbps WiFi connection through Orbi, my wife's Galaxy note 10 Plus occassionally exceeds the gigabit spped. If I then check my internet speed, I will get a good proportion of that connection speed as internet throughput.
The ISP modems wifi should be fully turned off so as to not cause interference problems while you have the Orbi system running. Wifi problems can be caused by near by or in same home wifi coming from ISP modems. Reason for modem suggestions presented.
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try testing with AX mode disabled on the RBR.
Also try changing CTS values to 2347 as well. Under Advanced Tab/Advanced Settings/Wireless Settings
Starting off, I did yet another monotonous factory reset, I then set up the router through a hard wire, my phone did not connect for over 30 attempts and 8 minutes of trying.
I unplugged my AT&T Modem/Router, it could cause no problems.
When I set up my WiFi bands I did a WiFi scan and picked the least abused ones. Band 1 had 1 user on it, which I think was me, and I did not see anything in the under 100 bands for 5GHzI have pretty much disabled everything. And not one single thing has improved. My AT&T router is not possibly interfering with anything, as it is unplugged.
Here are my settings. I went through the advanced settings bottom to top.
VLAN/Bridge not enabled
Traffic Meter not enabled
IPv6 not enabled
UPnP on
Remote management off
No static routes
No VPN service
No Dynamic DNS Service
No Port Fowarding programmed.
Router mode
2.4GHz
20/40MHz coexistance off for both
Enable WMM on
CTS 2347
Short Preamble
100%
5GHz
Enable WMM on
CTS 2347
Short Preamble
100%Firmware V3.2.16.6 all around
Says to use default NETGEAR NTP server
Set to time zone eastern which is correct for california. Just kidding, east coast is right.Attached devices, 2 satellites, both are showing good backhaul status.
Wireless
1(P) + 5(S) up to 400 Mbps
36 + 40P + 44 + 48 up to 1083 MbpsSecurity is what ever default is
I did not set up security or speedtest by ookla
Use router as DHCP server
WAN setup only has Disable IGMP proxy checked.
no guest network
Wireless set up is 01 for 2.4GHz and 36 for 5GHz
WPA-PSK [AES]
Here are the results.
While I went through all this, not counting resets, my phone, sitting 8 feet away from the router disconnected at a minimum of 14 times, 6 of those times it gave the "authentication error occured" message. The highest connection speed was and is 173 Mbps. Obviously, internet is not available. In case you think that my phone is lying about the quality of service, the 173 Mbps is probably an exageration, as my internet speeds are 73.9 down and 48.2 up. Hard wired through Orbi my PC is getting 644 down and 679 up. My phone can get much higher connected to the AT&T wireless right now it showed 302 and 122.
"my phone, sitting 8 feet away from the router disconnected at a minimum of 14 times, 6 of those times it gave the "authentication error occured" message". IF your turn off all RBS and leave just the RBR online, does the phone still disconnect?
astonerii wrote:Starting off, I did yet another monotonous factory reset, I then set up the router through a hard wire, my phone did not connect for over 30 attempts and 8 minutes of trying.
I unplugged my AT&T Modem/Router, it could cause no problems.
When I set up my WiFi bands I did a WiFi scan and picked the least abused ones. Band 1 had 1 user on it, which I think was me, and I did not see anything in the under 100 bands for 5GHzI have pretty much disabled everything. And not one single thing has improved. My AT&T router is not possibly interfering with anything, as it is unplugged.
Here are my settings. I went through the advanced settings bottom to top.
VLAN/Bridge not enabled
Traffic Meter not enabled
IPv6 not enabled
UPnP on
Remote management off
No static routes
No VPN service
No Dynamic DNS Service
No Port Fowarding programmed.
Router mode
2.4GHz
20/40MHz coexistance off for both
Enable WMM on
CTS 2347
Short Preamble
100%
5GHz
Enable WMM on
CTS 2347
Short Preamble
100%Firmware V3.2.16.6 all around
Says to use default NETGEAR NTP server
Set to time zone eastern which is correct for california. Just kidding, east coast is right.Attached devices, 2 satellites, both are showing good backhaul status.
Wireless
1(P) + 5(S) up to 400 Mbps
36 + 40P + 44 + 48 up to 1083 MbpsSecurity is what ever default is
I did not set up security or speedtest by ookla
Use router as DHCP server
WAN setup only has Disable IGMP proxy checked.
no guest network
Wireless set up is 01 for 2.4GHz and 36 for 5GHz
WPA-PSK [AES]
Here are the results.
While I went through all this, not counting resets, my phone, sitting 8 feet away from the router disconnected at a minimum of 14 times, 6 of those times it gave the "authentication error occured" message. The highest connection speed was and is 173 Mbps. Obviously, internet is not available. In case you think that my phone is lying about the quality of service, the 173 Mbps is probably an exageration, as my internet speeds are 73.9 down and 48.2 up. Hard wired through Orbi my PC is getting 644 down and 679 up. My phone can get much higher connected to the AT&T wireless right now it showed 302 and 122.
I no longer have my phone, but with my daughter's phone, Galaxy S10 plus, I get a little better connection speed. 220ish i think was the highest I saw.
When I tried to connect to the Orbi network I still get this long repeating connecting, nothing, connecting, nothing, connecting, checking network speed, connected cycle, sometimes it connects, other times it times out. So far her phone has not come back with an authentication error occurred message.
It took about 6 cycles to connect the very first time. It never seems to connect the first itteration.
I tried to do a speed test on the phone, and was surprised to see 350Mbps and when i checked the wifi however, it had disconnected from Orbi and had jumped to AT&T. So, I am still getting disconnections and poor connections with the satellites turned off.