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Forum Discussion
AX1800 RBK353 RBR350 RBS350
Hello, I have had this device including 2 satelllites for 2 months and every now and then it gets itself into a factory reset mode and i have to reconfigure the system again. There are no issues with the power or carriage or Internet provider and i have also tried different locations and powerpoints. The current firmware is V4.4.0.10_2.10.63_ Netgear support have no answer as to why this occurs and advise that i might have to downgrade to previous firmware version. Is this a known issue with this hardware and firmmware version and has anybody else experienced this and how have you resolved it? Can anyone assist me or advise me of solution / fix? thank you
7 Replies
Well, there is a newer firmware version, 4.4.1.29. There's probably no harm in updating the firmware.
https://kb.netgear.com/000065106/RBR350-RBS350-Firmware-Version-4-4-1-29
Can you please describe more about "gets itself into a factory reset mode"?
i.e. the WiFi SSID that you configured disappears? Devices cannot connect? Cannot reach internet?
I see the SSID on my devices but cannot actually connect to internet with any devices. I have seen the 2 satellites flashing white and the ,main router -RBR350 solid white. I leave this for a while but nothing happens. I did a power on off and still the same thing.
I then need to use my app to reconfigure the network and get back online which is a bit painful as it is not an easy solution.
I called Netgear support and they advised i already have the latest firmware upgrade and they advising me if it re-occurs to call them back and manually go back to the previous firmware version. I am not convinced with this proposed solution as it seems to be a guess from their behalf.
This latest firmware seems to have come on the web site August 9, 2022. (Less than a week ago.)
The Orbi 'app' is not particularly useful when diagnosing problems (because it does not provide access to many MANY settings.) For example, the app can report the public IP address assigned by the Internet Service Provider, but does not show which DNS servers are being used.
There is a world of difference between (a) having no internet connection, and (b) not being able to resolve web addresses into IP addresses (which is what the Domain Name Service - DNS does).
When you use the app, does it connect to the router, or do you have to get out a paperclip and do a 'Reset'?
