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Forum Discussion

RockoF's avatar
RockoF
Aspirant
Oct 19, 2021

AX4200 Orbi WiFi 6 (RVR750) not serving anywhere near ISP speeds

I've had years of luck with a Nighthawk X6 R7900 and decided to upgrade when I moved.  Installed a CM1000 Docsis 3.1 modem (only) and an Orbi Mesh setup - AX4200 WiFi 6 RBR750.  Setup went well howev...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 20, 2021

What Firmware version is currently loaded?

  • RockoF's avatar
    RockoF
    Aspirant
    Oct 20, 2021

    V4.6.5.14_2.0.54

     

    Thanks.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 20, 2021

      What speed test app are you using on the computers? Ooklas Installable speed test app is recommended. 

       

      Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
      I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.

      • RockoF's avatar
        RockoF
        Aspirant
        Oct 20, 2021

        Thank you for the reply.  I manually updated the firmware as suggested by Netgear.  After this, performed a factory reset from scratch using the Orbi app from a smartphone to step through this install.  Still seeing huge descrepancies from the ookla speed tests.