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Forum Discussion
RockoF
Oct 19, 2021Aspirant
AX4200 Orbi WiFi 6 (RVR750) not serving anywhere near ISP speeds
I've had years of luck with a Nighthawk X6 R7900 and decided to upgrade when I moved. Installed a CM1000 Docsis 3.1 modem (only) and an Orbi Mesh setup - AX4200 WiFi 6 RBR750. Setup went well howev...
FURRYe38
Oct 20, 2021Guru - Experienced User
And thats with a wired PC? Your ethernet adapter is reporting a connection rate of 1000Mpbs on the PC?
Have you tired changing to a different test server on the Ooklas speed test app to compare?
One test to try, power OFF the ISP modem and connect 1 wired PC to the modem. Power ON and then speed test to check this.
You might open a support ticked and contact NG support about this.
RockoF
Oct 20, 2021Aspirant
Appriciate the help with this. Unfortunately I've had the system boxed up for a while so upport runs out tomorrow. I've opened a ticket and have been given some settings to try along with the factory reset all with no success.
Indeed, a wired connection which is all the more troubling. Thanks again.
- FURRYe38Oct 20, 2021Guru - Experienced User
Well can't help much if the system is not online and boxed up.
Hopefully NG support can help you out.
Good Luck.
- RockoFOct 20, 2021Aspirant
Oh, it's online now. It's just that I lost the first 30 days of my 90 day NG support in a box while moving. I've been trying to resolve the last several days with a combination of cable swaps, restarts, resets, param changes, etc. so open to any experimentation.
- FURRYe38Oct 20, 2021Guru - Experienced User
And thats with a wired PC? Your ethernet adapter is reporting a connection rate of 1000Mpbs on the PC?
Does a different wired PC exhibit same thing?
Have you tired changing to a different test server on the Ooklas speed test app to compare?
One test to try, power OFF the ISP modem and connect 1 wired PC to the modem. Power ON and then speed test to check this.