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AX4200 Router and Satellite - Wifi Devices lose connection for short periods of time
AX4200 Router and Satellite - Wifi Devices lose connection for short periods of time Firmware : 3.2.16.22_1.4.9 I got this recently. So far, the performance is great. My Nighthawk kept los...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Set CTS to 2347. Under Advanced Tab/Advanced Settings/Wireless Settings. Save settings and reboot the router and satellite(s).
I forgot to add what I have tried so far.
I set the 2.4g channel to 11.
I have also tried setting the radios to 50%.
Lowering the power helped with the TV issue. I have a wireless HDMI setup to send signal from my audio receiver to my TV. It also seems to be messing with my Roku remote some.
The house : 1500 sq ft. on top of 1500 sq ft finished basement. Router is in basement, satellite on main floor. Probably 35 - 40 ft apart and through a floor.
I already disabled armor.
I am a little frustrated that crazy tweaking and testing over and over might be required to make an expensive plug and play setup to function properly in the most basic way.
I am not really interested in walking a line to make something like this work just right.
I am really looking to see if this is normal, of if I got a dud. I hate to say, but I might consider returning and going a different route. I really wanted a triband mesh, but this is getting frustrating.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Understand. Sometimes thes MESH systems are a bit more of a hassle to figure out. So from my experiences and others, there is a reason why we ask these questions.
Thanks Furry.
I am going to call support today and let them take a swing at it.
Called support.
They walked me through manually updating firmware. Went from 3.2.16 (see first post for rest of version number) to 3.2.17.12_1.4.14. The router did not see this automatically for some reason.
I just pushed the satellite firmware update as well, so I guess we will see now what happens.