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Forum Discussion
astainback
Jan 25, 2021Apprentice
AX4200 Router and Satellite - Wifi Devices lose connection for short periods of time
AX4200 Router and Satellite - Wifi Devices lose connection for short periods of time Firmware : 3.2.16.22_1.4.9 I got this recently. So far, the performance is great. My Nighthawk kept los...
astainback
Jan 25, 2021Apprentice
I forgot to add what I have tried so far.
I set the 2.4g channel to 11.
I have also tried setting the radios to 50%.
Lowering the power helped with the TV issue. I have a wireless HDMI setup to send signal from my audio receiver to my TV. It also seems to be messing with my Roku remote some.
The house : 1500 sq ft. on top of 1500 sq ft finished basement. Router is in basement, satellite on main floor. Probably 35 - 40 ft apart and through a floor.
I already disabled armor.
I am a little frustrated that crazy tweaking and testing over and over might be required to make an expensive plug and play setup to function properly in the most basic way.
I am not really interested in walking a line to make something like this work just right.
I am really looking to see if this is normal, of if I got a dud. I hate to say, but I might consider returning and going a different route. I really wanted a triband mesh, but this is getting frustrating.
FURRYe38
Jan 25, 2021Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Understand. Sometimes thes MESH systems are a bit more of a hassle to figure out. So from my experiences and others, there is a reason why we ask these questions.
- astainbackJan 25, 2021Apprentice
Thanks Furry.
I am going to call support today and let them take a swing at it.
- astainbackJan 25, 2021Apprentice
Called support.
They walked me through manually updating firmware. Went from 3.2.16 (see first post for rest of version number) to 3.2.17.12_1.4.14. The router did not see this automatically for some reason.
I just pushed the satellite firmware update as well, so I guess we will see now what happens.- Mikey94025Jan 25, 2021Hero
astainback wrote:Called support.
They walked me through manually updating firmware. Went from 3.2.16 (see first post for rest of version number) to 3.2.17.12_1.4.14. The router did not see this automatically for some reason.
I just pushed the satellite firmware update as well, so I guess we will see now what happens.If you still have issues with the latest firmware, do try changing this one earlier recommendation. I find it works well to improve wireless compatibility with older devices:
- Set CTS to 2347. Under Advanced Tab/Advanced Settings/Wireless Settings.