NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AX6000 - Single iPhone won't save network password each time I return home
I installed the RBK853 (AX6000) and replaced my current router - used the exact same network name and password. All devices in my home connected seamlessly except for my iPhone 12 Pro which I used to...
Kyle6279 wrote:I installed the RBK853 (AX6000) and replaced my current router - used the exact same network name and password. All devices in my home connected seamlessly except for my iPhone 12 Pro which I used to setup my Orbi app.
Every time I leave the house and come home the router wants me to enter my password to connect again. I have reset all network settings on my phone and connected again but I'm still having the same issue.
How strange. Please give us the details of your wifi security and your iPhone settings - Maybe we will notice something different:
- Is your Orbi wifi security set to WPA2-PSK [AES]?
- In the iPhone, after you connect (by entering your wifi password), in the Wi-Fi settings panel when you press the (i) icon next to your wireless network this is what I have (all default, I believe):
- Auto-Join: Enabled
- Private Address: Enabled
- Low Data Mode: Disabled
- Congfigure IP: Automatic
- Configure DNS: Automatic
- Configure Proxy: Off
- In your iPhone Settings if you pull-down and search for "orbi" and then select the Orbi app do you see:
- Location: While Using
- Local Network: Enabled
- Background App Refresh: Enabled
- Cellular data Enabled
Mikey, thanks for responding.
My WiFi security is set to WPA2-Personal, I don't see an option for WPA2-PSK [AES] on the Orbi app. That's the only difference I see from what you sent below. Everything else matches up.
Use a web browser and a PC or laptop to log into the RBRs web page under Basic/Wireless settings.
