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Forum Discussion
Solved
AX6000 and MetroNet Connection Issues
Hi all, Here’s the story: I had the RBR50 system for two years and it worked flawlessly. A few days ago we had a power outage and it just stopped working. I did a factory reset and fresh setup, i...
Thanks Fury,
So I finally got it working,... just praying it stays working and I don't have another power outage.
I tried resetting the ONT and doing a factory reset on the Orbi, didn't fix it, still couldn't get internet during setup. I then tried something else mentioned in another forum. Plugged a laptop directly into the ONT and did a ipconfig/release and then ipconfig/renew. Then plugged the ONT into the Orbi (which was reset again) and did the setup via a laptop plugged directly into the Orbi. During the setup it failed again, still couldn't get internet. Tried the setup via the Orbi app wirelessly and what do you know... it worked. I have no clue what happened, but everything is up and running beautifully. getting 950/950 up/down on my gaming computer connected directly to the satellite (which is hardwired to the main router).
Thanks for all your help, have a great weekend!
Well I do see some ethernet features on the ONT that could cause some problems.
Ethernet port auto negotiation or manual configuration • Medium dependent interface/medium dependent interface crossover (MDI/MDIX) automatic sense • Supports port-based downstream priority queues and strict priority scheduling for traffic Class of Service (CoS) differentiation • Virtual switch based on 802.1Q VLAN • VLAN tagging/detagging per Ethernet port and marking/remarking of 802.1p • VLAN stacking (Q-in-Q) and VLAN translation • CoS based on VLAN ID, 802.1p bit • IPv4 Type of Service/Differentiated Service Code Point (ToS/DSCP) to 802.1p mapping for untagged frames • IGMPv2/v3 snooping • Supports RFC 2236 (v2), RFC 3376 (v3) • Supports any source multicast/sourcespecific multicast (ASM/SSM)
Though if another router is working, hard to say if it's the ONT or something on the RBR850 doesn't like the ONT.
Try a full 1 minute power OFF of the ONT and then back on with the RBR850 is connected to the ONT. Factory reset the RBR by pressing the reset button for 15 seconds then release. Wire connect a PC or laptop to the back of the RBR. Use a web browser and walk thru the setup wizard at 192.168.1.1. Complete the setup then check the RBRs web page for status of the internet connection on the basic tab site. Hopefully it should show GOOD.
Also try v32 FW:
Thanks Fury,
So I finally got it working,... just praying it stays working and I don't have another power outage.
I tried resetting the ONT and doing a factory reset on the Orbi, didn't fix it, still couldn't get internet during setup. I then tried something else mentioned in another forum. Plugged a laptop directly into the ONT and did a ipconfig/release and then ipconfig/renew. Then plugged the ONT into the Orbi (which was reset again) and did the setup via a laptop plugged directly into the Orbi. During the setup it failed again, still couldn't get internet. Tried the setup via the Orbi app wirelessly and what do you know... it worked. I have no clue what happened, but everything is up and running beautifully. getting 950/950 up/down on my gaming computer connected directly to the satellite (which is hardwired to the main router).
Thanks for all your help, have a great weekend!
Glad you got it working better.
Enjoy. :smileywink: