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Forum Discussion
Tangmu
Dec 29, 2019Star
AX6000 Issues
I replaced an Orbi Pro system with the AX6000 today. I set it up with the same SSID and password. Most devices are working fine on it with a few exceptions: Amazon Firestick freezes every few min...
- Dec 31, 2019
Updating the WiFi drivers on the one Lenovo (Thinkpad) got it going.
The weather station's web site shows it has an issue with web networks in general, although mine was working on the Orbi Pro. Their solution is disconnect the satellite, reboot the base, and then look for the SSID. After that you can reconnect the satellite.
For the Firestick, a couple of power cycles got it working with no issues. I have a 2nd Firestick and it worked without any extra effort.
FURRYe38
Dec 29, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Try disabling the following and see:
AX Mode, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Temporarily disable WPA/WPA2 on the RBR and see if those devices that don't connect at all. Re-enable WPA2 and AES after testing. Don't enable WPA3.