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AX6000 Mesh system (RBR850+1xRBS850)-very slow Wi-Fi or even disconnect
Hi, Issue description: about 3 months after I bought and installed my Orbi RBR850 with one satellite RBS850 Wi-Fi system, I started experiencing very slow bandwidth on both, laptops and iOS devi...
- Mystery resolved. I had a T-Mobile LTE extender box installed in my office about 7 years ago. As soon as I unplugged it, the WiFi started working flawlessly. Why that wasn’t a problem last year, I don’t know. But the radio signals between the receiver in my office and the sender on the 1st floor must have interfered with the Orbi WiFi.
Crazy!
Be sure to disable WiFi Private IP address on Apple devices and Mac Randomization on Android devices:
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Enable SIP ALG under Advanced Tab/Setup/WAN Setup.
Be sure to disable WiFi Private IP address on Apple devices and Mac Randomization on Android devices:
- Done, issues persists.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
- It’s a Cisco modem and irrelevant. Router based speedtests are 100% fine. It’s the internal Wi-Fi connection that’s the issue.
What is the size of your home? Sq Ft?
- 3.500 square feet
- What is the distance between the router and satellite(s)? 30 feet or more is
- 80 feet
- recommended in between RBR and RBS️ to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
- Yes, I tried all of the available channels and no difference
Any Wifi Neighbors near by? If so, how many?- I count 4 of where I’m standing and scanning right no
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
- There are all disabled already
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
- Yes, I have done this more than 5 times already
Has a factory reset and setup from scratch been performed since last FW update?
- Yes, I have done a factory reset
A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
- Yes
Enable SIP ALG under Advanced Tab/Setup/WAN Setup.
- Yes
Reason for asking for brand and model of ISP modem is to help sure that's not interfering with wifi signals as some have built in routers and modems. So question is very relevant. Just making sure here.
80 feet would be too far of distance in between the RBR and RBS. Try 40-50 feet in between the RBR and RBS.
Hi,
Thanks for your response. When you ran into the error in speedtest was Satellite powered on or off?
If powered on, Can you please power off and try again at same distance where you got the error.
If power off, we are looking at two potential issues here with router firmware:
1)Roaming from 5GHz to 2.4GHz is not occurring. But this does not look likely based on your Wi-Fi signal strength.
2) 2.4GHz roaming has occurred but interference is really bad in 2.4GHz huge possibility.
No matter your answer to the question above, I will be asking to collect the debug logs from router and/or satellite. I will provide instructions based on your answers afterwards here.
Best,
Straq
- Mystery resolved. I had a T-Mobile LTE extender box installed in my office about 7 years ago. As soon as I unplugged it, the WiFi started working flawlessly. Why that wasn’t a problem last year, I don’t know. But the radio signals between the receiver in my office and the sender on the 1st floor must have interfered with the Orbi WiFi.
Crazy!
