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Forum Discussion
AX6000 (RBR850) Public IP Address not releasing ???
I just had a long converstation with Spectrum tech support (fully believing it was their faul) that they were issuing me an IP address that was outside of my local area. I live in central ohio but w...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
Spectrum provided modem:
DOCSIS 3.1 eMTA Model E31T2V
I have tried the power off for 5 minutes on both devices, plug in modem first to make sure it is connected and stable prior to adding Orbi but had the same results.
I was trying to prevent having to do factory wipes on all three Orbi's but I guess that is what I'm going to have to do...
Thanks for the input.
Try a factory reset, I'd try with the ISP modem turned OFF and the WAN port on the RBR disconnected from the ISP modem. Reset and setup from scratch.
Also it's the modems duty to release the IP address from the ISP, however that depend on how long the ISP release policy is. If the ISP doesn't release the modem from a IP address, your locked in until the least time policy runs out or they force the modem to a different IP.
Just got done factory resetting everything, re configuring the network and same results...still getting that Kentucky IP address. If I ethernet directly from Spectrum modem, I get the proper Ohio IP address.
Any other thoughts? I don't believe it's viable to discard $999 worth of network equipment because it won't release a public IP adddress.
Is the WAN IP Address your seeing the modem when directly connected to it, is it the same as what is being seen on the RBRs web page under Advanced Tab/Internet or something different?
You can try this FW out. We've seen better results with this version:
I would download the FW files. Install to the RBS first then RBR lastly. After the units are ready, power OFF the RBS and RBR for 1 minute then back ON, I'd do a full on factory reset on the RBR and setup from scratch with the RBR not connected to the modem. Be sure to not enable any Armor, SPC or Traffic Meter. Might try IPv6 enabled if you haven't tried this. Leave the RBS OFF while setting up.
After the RBR is set up, power it OFF. Power OFF the ISP modem, then reconnect the RBR to the modem, then power ON the modem and let it sync. Power ON the RBR and let it sync.
Check results...