AX6000 RBR850 satellites won’t connect to Resideo cameras

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WiFli wrote:
I have a Honeywell home security system with a few Resideo IPCAM-WOC2 cameras. These cameras are only compatible with 2.4ghz. It appears that my main router in my basement is the only thing putting out 2.4ghz. My 2 satellites are only putting out 5GHz. Due to the cement foundation of the home, the signal to the cameras has to penetrate 2 cement walls and are receiving a poor signal.

More likely your satellites are putting out both 2.4 GHz and 5 GHz. They will just have the same SSID. You have to go out of your way to disable 2.4 GHz wifi.

The problem starts with the people who make your cameras. You should ask them how you are supposed to set up their equipment with a "Mesh" wifi network.

With most IoT stuff, there is no need to mess around with separate SSIDs . Many, many people have connected devices using a simple and temporary fix that does not break the whole reason for buying a Mesh wifi system.

Most IoT things work on 2.4 GHz. They will not see, and cannot connect to, 5 GHz wifi.

Many makers of IoT devices use an app on a mobile device to set up the thing. Mobile devices usually connect to 5 GHz wifi and don't let you choose 2.4 GHz. Poorly designed apps fall over because they cannot handle installation using a mobile connected to 5 GHz wifi while the IoT toy is on 2.4 GHz.

A widely used strategy that works for many people is to forget about separate SSIDs and to follow this strategy:

1. Go into your Orbi's wifi set up
2. Disable broadcast of 5 GHz SSID
3. Tell the mobile device to forget the connection to that SSID
4. Reboot the mobile device
5. Connect to the SSID
6. Set up the IoT device
7. Go back and reverse step 2

You may be able to miss out steps 3 and 4, depending on your phone and the app.

This approach has worked for many people. The solution appears in this discussion several times, but, like decent advice on how to separate SSIDs for those who really do need to achieve that, is buried in the noise.

This approach has worked for many people. The advantage is that it does not break one of the whole points of the Orbi Mesh system, a single SSID that devices can connect to seamlessly.

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Is anyone aware if the satellites RBR850 can put out 2.5GHz and if so is there a way to get the cameras to use it?

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The manual will tell you about that.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

As to the camera. ask the people who made it.