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grady7's avatar
grady7
Aspirant
Oct 26, 2020
Solved

AX6000 reboot / reconnect slow

Hi,   I've been using my orbi ax6000 for a few months, and mostly love it.   My one issue is that I regularly have to reboot my xfinity router due to local slowdowns.  Whenever I reboot the route...
  • FURRYe38's avatar
    FURRYe38
    Nov 07, 2020

    I'd make contact with NG support. Ask about an RMA.

     

grady7's avatar
grady7
Aspirant
Nov 07, 2020

finally got through to xfinity, and I get back into the router.  Wifi radios have been disabled on the xfinity device, and the reboot still took 27 minutes.  The Orbi device showed the purple light the entire time.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 07, 2020

I'd make contact with NG support. Ask about an RMA.

 

  • grady7's avatar
    grady7
    Aspirant
    Nov 07, 2020

    thanks for your help.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 08, 2020

    Good Luck. :smileywink:

  • grady7's avatar
    grady7
    Aspirant
    Nov 28, 2020

    quick update.

     

    it turns out the issue was with my xfinity router.  I replaced the router this week, and the full cycle reboot was done in about 3:45.  The new xFi router is a significant step-up.

     

    I just figured I would post that up for anyone who might experience long waits to reestablish a wifi connection after router reboot.

     

    Happy Thanksgiving all.

     

    -Grady

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 28, 2020

    Glad it was the router and not the Orbi system. WIll keep this in mind. Thanks for letting us know.

     

    Enjoy. :smileywink: