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Forum Discussion

MyronSmooren's avatar
MyronSmooren
Follower
Jul 13, 2020

ax6000 Register problems

Just got a new AX6000 and I cant register it or set it up online because its serial # is only 12 digits and the online register locks it out because its looking for a valid 13 digit serial #.....  
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 13, 2020

I would make contact with NG support. We can't do anything for registration problems in the forum

Blanca_O 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jul 13, 2020

    Hi MyronSmooren

     

    Welcome to NETGEAR Community!

     

    Please send me a private message with the the following information by clicking on this link 

     

    Place and date of purchase

    Photo of the device serial number

     

    Regards,
    Blanca
    Community Team