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AX6000/RBK852 Wired Backhaul mode - Guest Network - No internet when connected through the satellite
I just bought a AX6000/RBK852 (RBK850/RBS850) with the lattest firwmare V3.2.16.6. I have a lan cable connected between my main and the satellite (wired backhaul mode). I have a guest network too. W...
I finally updated to v3.2.17.12.
After a reboot (exactly 2 reboot of the RBR as for some reason there was no internet connection during the first reboot and one reboot of the RBS), guest network is working correctly with the satellite in Wired Backhaul mode.
I did not need to do factory reset / reload my configuration.
Finally Netgear was able after 6 months to fix this basic function.
I wrote to the support desk to tell them the issue was solved.
FURRYe38 thanks for your help during these 6 months...
THis would be someting NG needs to review and look at. This is something that is not fixed over night and will take time. Theres notthing we can do from three side of the fence. I would return the unit and get your money back while you can. Maybe come back at a much later date and give another one a try.
Good Luck.
I finally sent a strong message to support telling them it was not acceptable they could not find 10 minutes to try to reproduce this issue. Obviously with the Covid/Working at home situation, you need support team on site to have the devices to test. This is why it may take some more time.
For the moment I want NG to reproduce the issue so they can confirm or not the issue. Firmware fix takes more time for sure, but probably not so much if NG considers it is a serious issue.
Wired backhaul is part of the specs of this product so NG may consider it is a "serious issue" if they can reproduce it.
So I wanted to take another look at this today. I got my Orbi AX out and put it online. Router mode. RBS wired to RBR with 1 Gb non managed switch in between them. RBS connected first wirelessly then I conencted the ethernet cable. Both connections stable.
I enabled Guest network on the RBR first before getting the RBS. I can't tell from the RBS web page if Guest Network is running however checking my wifi analyzer I see two separate Guest Network SSIDs. I used default Netgear- Guest SSID name and gave my own PW. WPA2 and AES only.
Connected to devices to the Guest Network.
I found they were connected to the RBS:
RBR reported same 5G Guest on i'ts web page:
I see 5G Guest so this tells me they are connected to the Guest Network.
I opened up ooklas speed test app on both iphone and android pad. Both tested successfully.
I then opened up the YouTube app on each and streamed video at the same time.
I opened up my mail program on the iphone and it got email messages successfully.
I can't say that I can reproduce this issue of Guest Network not working when the RBS is ethernet connected.
Guest Network through wired backhaul satellite is working with me until I change the address IP range to 10.0.1.x and/or modify the Access Control.
If you feel like trying modifyng on of those 2 options we could see the results.
Thanks
How are you configuring Access Controls?
Yes I do.
But changing the IP range to 10.0.1.x without touching Access Control is enough to make it bug at my place.
Ok, well I just tried again with 192.168.85.1 and enabled Access Controls and set Allow All. My two devices were connected at the wired RBS and still got internet services.
I then turned OFF the RBS, reconfigured 10.0.1.1 on the RBR and rebooted it. Guest Network and access controls still enabled. Powered ON the RBS. I disconnected my two devies while I waited for the RBS to cone to ready. Re-connected the wireless devices. They both connected and got internet services. Speed test app and youtube app both work
192.168.2.x is seen for any guest network devices. My wired PC and RBS behind the RBR has a 10.0.1.x address. Both wireless devices reported as 5G Guest under connection type.
And you confirm you had wired backhaul for Satellite ? On the GUI you see wired for Satellite ?
This would mean my unit is defective ? Or I do something wrong ?
Yes, RBS is ethernet connected to a Gb switch then from there connected to the back of the RBR.
Same configuration and earlier today.
Thanks for doing so many test for me...
I will wait Support Team to come back to me.
Hope they can help you. Ask about an RMA.
Yes, it's same FW. I tend to reference the last number in the main version V3.2.16.6_1.4.4 in my posts/sig. I don't know the meaning fo the _1.4.4 numbers. I presume these are some sub versioning that NG only knows about. The main number thats important is the one in bold for reference.
Thanks for your help for the last month! Looks like I will have to return my satellite and get a new one.
I need you help on something else; I want to reset the Satellite to factory reset before sending it back.
I pressed the reset button for 15 seconds then release.
But the satellite (RBS) will reboot and reconnect/resync automatically to my network and even if it says backhaul status poor or out of sync, I can connect to it by browser with my admin passowrd and it looks like working OK without using the sync buttons.
How can I get the satellite out of my network? By doing reset factory on the Router too (RBR)? At which moment do the RBR and RBS sync?
Thanks
Turn OFF the RBR/other RBS, then press the reset button on the one RBS your returning for 15 seconds then release. When the front LED starts to blink, power it off. Then turn on the RBR/other RBS.
Thanks. Let me try that later on. Once the steps you told me are finished, I will turn on the Satellite (RBS) again to make sure it does not sync automtically to my RBR and that it is completey out of my network for good.
No, no need to turn it ON after the RBS has been factory reset. Just put it off and get it ready for it's return.
How can I know it is out of my network for good? And that RBS will never connect to my RBR anymore.
From the RBR Gui it is impossile to get rid of the satellite...
If your sending it back for return, then you don't need to be concerned about the RBS as it don't be around to connect.
- But I was wondering how it works between RBR and RBS. Where is the security if RBS syncs automatically to RBR? When you buy a set RBR/RBS they connect by default?
No they don't.
Hello,
I reset factory the RBS as you said.
Then I turned on the RBR, then turned back on the reset factory RBS. The RBS did sync automatically to the RBR. Is the RBS in the config file so that the RBR will recognize it and sync aumatically? How can I get rid of him? By reset factory the RBR and start the config from scratch?
Thanks
- The sync password survives the resets - I’ve seen this too. I’m not sure it matters much - the chance of your repaired unit ending up at a neighbors house is minimal! If you really want to zap it, turn off the satellite. In the advanced options on the web GUI there’s an option to change the sync settings. Do that while the bad satellite is off. Then you’ll have to resync your good satellite with the base. Then you’re clean. But as I say not really that necessary.
In wireless settings of the RBR I changed the backhaul password when the RBS (satellite) was turned off, following the reset factory. RBS still managed to sync after turning on and is part of my network. RBS is of course wireless backhaul. No idea how to get rid of it.
When you send it back to NG, the RBS will be fully cleared and probably go thru re-testing and evaluation. Just Turn OFF the RBR, Factory reset the RBS. Power it OFF and package it and ship it off. Turn ON the RBR and continue to use.
There could be an issue on the RBR too. Not sure what is going on here.
Netgear Support exchanged my satellite (RBS). It does not change anything to my issue.
I have no internet on the guest network when I connect throught the satellite. My devices are all properly connected to the satellite (i see that on both RBR and RBS gui) but I get the following message when browsing the web:
Safari could not open the page because the server stop responding or Safari can't open the page xxx.com because Safari can't establish a secure connection to the server xxx.com
I guess the last thing to do is to check another RBR...