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Forum Discussion

Dtm316's avatar
Dtm316
Guide
Dec 27, 2021

axe11000 Device connection issues

hello all. First timer here. I have the orbi axe 11000 with the router and 2 satellites connected. I have a pc and a PlayStation that have connection issues. It seems to be switching between a further...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 31, 2021

There is a new FW update available to try:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBKE9-Series-RBRE960-RBSE960-Firmware-Version-6-0-3-82/td-p/2178789/jump-to/first-unread-message

Dtm316 wrote:
hello all. First timer here. I have the orbi axe 11000 with the router and 2 satellites connected. I have a pc and a PlayStation that have connection issues. It seems to be switching between a further away satellite and the router. The orbi app currently says it’s not connected but the settings on the ps4 say the signal is 100% and connected to the 5ghz network. The app also show no IP address I also have been having some smart home devices having difficulty. I’m an apple HomeKit user so everything has to be on the same network for it to work properly. I have noticed I have to turn off the 5ghz add the device then reconnect the 5ghz network. Firmware is 6.0.3.68.