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Forum Discussion
AXE11000 mangled packets
I work for a UK ISP. We have seen packet drops on one of our BNGs due to malformed IPv4 packets. Customers connect to our BNGs using PPPoE. The session is established fine, and the customer has a ...
Can we ask what BNG is or means?
What FW version is loaded?
What is the brand and model # of the ISP modem or ONT that the Orbi is connected too?
I would advise the customer to try the Orbi system on a non PPPoE services, i.e. DHCP to see if the issue follows.
Maybe some differences in ISP PPPoE and services used in your region version what is here across the pond.
If there is anything deeper than troubleshooting options that have been already tried, you or you will need to have your customer make contact with NG support and open a support ticket to advise NG of the issue as this would be beyond forum help.