NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AXE11000 Waiting for Internet Comcast Business
After suffering a power outage due to Hurricane Ian my AXE11000 is not connecting to the internet despite being assigned an IP address from the Comcast Business router I have it plugged into. ...
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Did you use Dynamic or Static AP configuration on the RBR? Static is recommended.
I've done all of the steps you have suggested. None of which have resolved the issue.
ISP Modem Hardware
Model: CGA4131COM
Vendor: Technicolor
Hardware Revision: 2.3
Serial Number: 190968231155600091
Using CAT6 throughout.