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Forum Discussion
Bose Activation Failed
I recently switched internet providers and also upgraded to the Orbi RBRE960. When I try to add my Bose products to the new Wi-Fi I am able to get the Bose product to connect to the Wi-Fi however on t...
Products: 700 Soundbar, 500 Home Speaker, Portable Smart Speaker
Band: with RBRE960 it has 2.4, 5, and 6 however it only displays as 1 single Wi-Fi option e.g. I don’t see WIFI2.4, WIFI5, WIFI6
Modem: I have Spectrum Fiber. I’m not sure what the modem is. They didn’t give me a choice to use my own (reason they gave was because it’s fiber)
Firmware: Orbi Router Firmware - V6.0.3.85
I do have the option of creating a WiFi-IOT (internet of things) band. I did try it but it too failed. I’m not certain if my phone was on that band or not though.
there should be a fibre gateway with a model number on it. Do you have that?
Also, are you using ios or android for setup?