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Forum Discussion

tunar's avatar
tunar
Aspirant
Nov 23, 2023

Both Orbi satellites disconnecting from mesh simultaneously (RBR750 + RBS750)

Hi all,   My satellites are disconnecting simultaneously and I'm not sure why or how to fix it.   Network set up: I have an Orbi RBR750 router with 2 RBS750 satellites. Router is connected to IS...
plemans's avatar
plemans
Guru - Experienced User
Nov 23, 2023

Try putting the ISP gateway back in router mode (disable its wifi) and then the orbi in access point mode. 

See if that keeps it stable. I've seen ISP firmware pushes cause issues so its worth checking

tunar's avatar
tunar
Aspirant
Dec 01, 2023
Thanks for the suggestion! I have now factory reset everything (ISP modem, Orbi router, and Orbi satellites) and I'm still having the same issue. Is it possible that there is a firmware issue?
  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 01, 2023

    Is the orbi in AP mode? 

     

    • tunar's avatar
      tunar
      Aspirant
      Dec 03, 2023

      Router mode - unchanged from before this issue started.

      I was away for the weekend. When I left, the satellites had disconnected themselves. At some point during the weekend they managed to reconnect. Very odd behaviour.