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Forum Discussion
Brand new RBK753 losing connection
I just purchased the RBK 753 3 unit Orbi package from Costco and am having some connectivity issues with it so far. The issue that occurs most frequently is my Chromecast will lose connectivity. S...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Traffic Meter.
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
What Firmware version is currently loaded?
v3.2.18.1_1.4.14
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Spectrum Cable Model Docsis 3.1 Model E31T2V1What is the size of your home? Sq Ft?
1000 sqft
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite~20 feet though a wall with sound proofing material installed.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
So far I haven't manually adjusted any channel settings. Given the large number of wifi networks surrounding me I figured the best option would be to allow it to choose the best one on its own.
Any Wifi Neighbors near by? If so, how many?
Yes. Depends on where I am and when I look, but I currently see 18 other SSIDs.Try disabling the following and see:
Armor, Traffic Meter.
I just disabled Armor. Traffice Meter was already disabled.Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
I don't see an explicit 40Mhz only option. I unchecked the "Enabled 20/40 MHz Coexistence" option. Does this have the same effect?
Also I applied your suggested CTS/RTS and preamble settings to both 2.4GHz and 5GHz. Is this correct?
zielin wrote:What Firmware version is currently loaded?
v3.2.18.1_1.4.14
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Spectrum Cable Model Docsis 3.1 Model E31T2V1What is the size of your home? Sq Ft?
1000 sqft
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite~20 feet though a wall with sound proofing material installed.
20 feet maybe to close, even with sound proofing. 30 feet is starting distance.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
So far I haven't manually adjusted any channel settings. Given the large number of wifi networks surrounding me I figured the best option would be to allow it to choose the best one on its own.
Any Wifi Neighbors near by? If so, how many?
Yes. Depends on where I am and when I look, but I currently see 18 other SSIDs.These maybe causing some interference issues. Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Traffic Meter.
I just disabled Armor. Traffice Meter was already disabled.Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
I don't see an explicit 40Mhz only option. I unchecked the "Enabled 20/40 MHz Coexistence" option. Does this have the same effect? Yes, that sets 40Mhz when unchecked.
Also I applied your suggested CTS/RTS and preamble settings to both 2.4GHz and 5GHz. Is this correct? Yes.Has a factory reset and setup from scratch been performed since last FW update?
20 feet maybe to close, even with sound proofing. 30 feet is starting distance.Perhaps the Orbi isn't the best option for my situation. I wasn't aware of the minimum distance when purchasing. Would the satellite being too close cause connected devices to lose their connectivity?
I know my apartment is smaller than the typical use case. I decided to upgrade for a couple reasons. My existing router is old enough that it's no longer receiving updates, and in certain parts of the home I wouldn't receive a great connection. I suspect at least partially due to the many other networks around me. I was hoping the several mesh units might help with this.I will try your suggestions and see if it helps. Though given the minimum distance requirement I'm wondering if maybe I should return and try a different solution, or maybe see if it's feasible to rearrange and scale down to a single satellite.
Do you happen to know if this minimum distance requirement is common to other mesh solutions?