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Forum Discussion
Brand new RBK753 losing connection
I just purchased the RBK 753 3 unit Orbi package from Costco and am having some connectivity issues with it so far. The issue that occurs most frequently is my Chromecast will lose connectivity. S...
Haven't yet tried turning off either of the sattelites. Haven't yet seen another drop after reducing the Transmit Power Control. If I do I can give that a try.
Ok. Hopefully reducing the power will help you.
- I was still experiencing drops with the reduced power. I then unplugged first one, then both, of the satellites. I am still seeing the same behavior.
It happened yesterday to a second Chromecast device in a different room. This is the model without a remote. I just had to wait it out and it eventually connected.
It has also been happening with my phone occasionally as well (Samsung S21). I managed to catch a screenshot this last time. As you can see the signal strength appears to be fine. Even with the satellites disabled. Yet it lost its connection to the internet. So with the RBR alone, your seeing disconnections...
What is the current CTS value on the RBR? Be sure that CTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
If this is already set, I'd contact NG support and ask for additional help and information. Might ask about an RMA. Possible the RBR is faulty.
Yes, the CTS/RTS is still set to 2347. As are all the other setting you suggested. Though I did try boosting the transmit power back to 100% after going to the single unit.
I'll try the support route and see what they say. Maybe I'll try a factory reset first as I suspect that might be the first thing they ask me to do.
Support asked me to set the MTU to 1492 (from 1500) and to replace my DNS servers with Google's (8.8.8.8, 8.8.4.4).
Then they tried to sell me an extended warranty.
Yes try a reset and setup from scratch, set CTS to 2347 and try 100% on the RBR with the RBS turned OFF.
MTU, DNS and factory reset didn't help.
I reached back out to support and they asked me to downgrade the firmware to version V3.2.17.12_1.4.14. Just did so for the router and both satellites.
Support didn't mention it, but I'm wondering if there's anything I need to toggle to prevent the router from automatically updating to the latest firmware again on its own.
Did the downgrade work?
Do you have a prior spare router on hand by chance?Firmware downgrade didn't fix the issue either. I'm still experiencing disconnects.
Yes, I still have my old router.
I did notice while I was performing the firmware update that the logs showed an entry saying the Internet had disconnected. Expected during an update, but I'm also wondering if it will log this event during these other disconnects I'm experiencing. Problem is when I go to the logs interface it only displays the last ten entries. Is there a way to view the full logs?
zielin wrote:Firmware downgrade didn't fix the issue either. I'm still experiencing disconnects.
Yes, I still have my old router.
Possible to set this up as your main host router and set the RBR for AP Mode? Would be interesting to see if RBR still sees problems. Be sure all other wifi radios on the spare router are fully disabled.
I did notice while I was performing the firmware update that the logs showed an entry saying the Internet had disconnected. Expected during an update, but I'm also wondering if it will log this event during these other disconnects I'm experiencing.
Wondering if there maybe a problem at the ISP modem level? Spectrum Cable Model Docsis 3.1 Model E31T2V1.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853Problem is when I go to the logs interface it only displays the last ten entries. Is there a way to view the full logs? Ya been a known problem with log logs not showing more then several entries.
As of last night I've switched back to my old router. The connection is again stable. The stability issue began and ended with the Orbi router. I think this rules out the ISP as being the cause of the issue. Unless the Orbi is somehow just incompatible with the modem or ISP configuration.
Running the Orbi in Access Point mode is tempting. Just to satisfy my curiousity. I may give this a try if I can find some time. Though even if it worked I wouldn't want this as a long term solution. One of the goals in all of this was to get rid of my old out of support router.
I'm still waiting on Netgear support to get back to me to see what else they have up their sleave, but at this point I'm unfortunately leaning toward just returning the Orbi. I was willing to spend more than I normally would on a router because of the good reviews and promise of a solid connection everywhere without having to expend a bunch of effort. However, my experience so far has been the exact opposite. It's just not worth several hundred dollars for a router that is going to require a ton of effort to *maybe* eventually give me a stable connection.
If your in touch with NG support, see if they can get you an RMA for the RBR. Sounds like the RBR is faulty. If you can't get anywhere with NG support, I would be sure to return the system to place of purchase with in the return period.
Would be good to try AP mode on the RBR and see if the problem still happens or not.
zielin wrote:As of last night I've switched back to my old router. The connection is again stable. The stability issue began and ended with the Orbi router. I think this rules out the ISP as being the cause of the issue. Unless the Orbi is somehow just incompatible with the modem or ISP configuration.
Running the Orbi in Access Point mode is tempting. Just to satisfy my curiousity. I may give this a try if I can find some time. Though even if it worked I wouldn't want this as a long term solution. One of the goals in all of this was to get rid of my old out of support router.
I'm still waiting on Netgear support to get back to me to see what else they have up their sleave, but at this point I'm unfortunately leaning toward just returning the Orbi. I was willing to spend more than I normally would on a router because of the good reviews and promise of a solid connection everywhere without having to expend a bunch of effort. However, my experience so far has been the exact opposite. It's just not worth several hundred dollars for a router that is going to require a ton of effort to *maybe* eventually give me a stable connection.
