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Forum Discussion
TheCube
Mar 29, 2023Aspirant
[BUG] IPv6: 6rd support breaks after an IPv4 change
Hello, For context, I'm using CenturyLink fiber, which offers IPv6 through 6rd. The problem: with 6rd, IPv6 autoconfig works only on the initial connection. It does not happen on subs...
FURRYe38
Mar 29, 2023Guru - Experienced User
Please make contact with NG support to let them know this:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/
TheCube wrote:
Hello,For context, I'm using CenturyLink fiber, which offers IPv6 through 6rd.The problem: with 6rd, IPv6 autoconfig works only on the initial connection. It does not happen on subsequent IPv4 changes.The 6rd delegated prefix for use at a customer site is created by combining the 6rd prefix and all or part of the CE IPv4 address. From these elements, the 6rd delegated prefix is automatically created by the CE for the customer site when IPv4 service is obtained. This 6rd delegated prefix is used in the same manner as a prefix obtained via DHCPv6 prefix delegation [RFC3633].When configuring the Orbi router with 6rd, it should use the configured IPv6 prefix with the IPv4 from the ISP to auto-configure an IPv6, which can then be used for router advertisements on the LAN side.However, I have a dynamic IPv4 which changes about once a week. Every time I get a new IPv4, I lose IPv6 connectivity because the 6rd-derived IPv6 is not reconfigured after the IPv4 change.This seems like a bug in Orbi's handling of 6rd. Only way for me to get IPv6 connectivity back is to reboot the Orbi so it does auto-config again.Posting this in remote hopes that someone at Netgear is looking at this. Please fix in the next firmware - thanks 🙂Router model: RBR750
Firmware version: V4.6.14.3_2.3.12
TheCube
Mar 29, 2023Aspirant
FURRYe38 wrote:Please make contact with NG support to let them know this:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/
I don't have netgear support anymore, and I'd rather not pay $90 to file a bug report they are likely to ignore. Are they really taking bug reports on a home support phone number? Not sure how best to do this
- TheCubeMar 29, 2023Aspirant
FURRYe38 wrote:I'll pass this on to NG.
Excellent, thank you so much!In case that helps anyone, I wrote this ugly bash script (works on Linux) to detect when the Orbi needs to be rebooted. Should work with CenturyLink, but may not work elsewhere as the length of the 6rd prefix may vary depending on the ISP (/24 on CenturyLink). Just need to change/shift the sed regexp to adapt.
#!/bin/bash ip4=$(curl -4 -s ipinfo.io | jq -er .ip) ip6=$(sipcalc $(ip route get ::1234 | sed 's/.*src \([^ ]*\).*/\1/') | grep -F Expanded | cut -d '-' -f 2 | tr -d ' ') ip6to4=$(echo $ip6 | sed 's/....:..\(..\):\(..\)\(..\):\(..\)..:....:....:....:..../printf "$((0x\1)).$((0x\2)).$((0x\3)).$((0x\4))"/' | bash -s) echo "IPv4: $ip4" echo "IPv4 from 6rd: $ip6to4" if [[ "$ip4" != "$ip6to4" ]]; then echo "Reboot the Orbi" >&2 exit 1 fi- CrimpOnMar 29, 2023Guru - Experienced User
I am also disappointed that while Netgear has a formal program for reporting security issues, there is no method for customers to report bugs. To be fair, it is pretty obvious that the vast majority of complaints would not actually be "bugs", but are more likely to be:
- I don't understand how the product works and want help.
- I don't like the way this thing works and want you to change how it works.
In other words, accepting "bug reports" could easily turn into a typical product support task. Doing this for 90 days is built into the cost structure of the product. After that, it's a separate self-supporting cost center.
It seems (to me) that there are two areas for improvement:
- Detecting that the ISP has assigned a new IPv6 prefix (i.e. the "bug"), and
- Updating IPv6 DDNS with the new information as the router already does for:
- Netgear DDNS
- No-IP.com DDNS
- Dyn.com DDNS
Oops. Netgear products do "Basic DDNS Only", which probably means that IPv6 DDNS is out of scope.
- TheCubeJul 21, 2023Aspirant
FURRYe38 KevinLiT did you end up talking to NG about this?
On my side, I ended up managing to open a support case without a support contract, but I don't think this is going anywhere. I've been asked to beta-test new firmware multiple times since March, but by now I think they're just asking me to beta-test every new iteration of firmware regardless of whether it is meant to address the issue or not. As far as I can tell, Netgear is ignoring the issue. New firmware versions don't make any difference with regard to 6rd behavior.
I don't know how many layers of communication there are between the support person and the firmware development people, but there's clearly a lot of information that's getting lost in the process. 4 months after opening the case, I am not very confident the issue is actually getting looked at.
- FURRYe38Jul 21, 2023Guru - Experienced User
Nothing currently. We've posted about this as well.
What FW version are you currently using?
I know NG is staging a beta for this community. FW should be forthcoming very soon I believe.