NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
shredhead1260
Aug 01, 2021Tutor
bug with Firmware Version V4.6.3.7_2.0.49 - extra devices showing up - RBR752
I have the RBR752 which is the Costco deal with the main unit and 2 satellites. I just did the update to Firmware Version V4.6.3.7_2.0.49. Everything went through fine, but then I opened up the m...
FURRYe38
Aug 01, 2021Guru - Experienced User
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Try a factory reset and setup from scratch.
Try un-installing the Orbi app then re-install it.
- shredhead1260Aug 01, 2021TutorIs this a joke? An upgrade of firmware should just work. Factory resets are only a last resort.
- FURRYe38Aug 01, 2021Guru - Experienced User
Nope. FR are a troubleshooting step.
If your having Orbi app problems, Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.