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Jbb13's avatar
Jbb13
Aspirant
May 13, 2022
Solved

Can’t connect locally to Orbi RBR750

Hello, I’m at my wits end and hoping someone can help. I have centurylink fiber internet, and I’m unable to use my Orbi RBR750 until I plug in centurylink credentials on my Orbi via Orbilogin.co...
  • Jbb13's avatar
    Jbb13
    May 23, 2022
    I was able to fix now that I could access the GUI via the following steps I found on another thread. Please note, it wouldn’t connect until the vlan was set.

    I still have one outstanding question. Should I set my PPoE credentials to be “always on”?

    STEPS TO FIX

    Call Centurylink for your pppoe username and password and vlan number which is (201)

    Have laptop and ethernet wire (I did mine via phone)

    Log on to orbilogin.net (I did mine via 192.168.1.1)

    On Basic tab

    Make sure you have to the most updated firmware on your router and satellite

    Once you determine your software is up to date

    Enter your internet service provider pppoe and password

    Go into your Advanced tab

    Advance setting change to vlan to 201

    Follow orbi instruction on set up

    Your internet should connect
Jbb13's avatar
Jbb13
Aspirant
May 17, 2022
I just tried. Did not work
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
May 17, 2022

Hello Jbb13 ,

I am sorry to hear you are experiencing issues connecting to your Orbi via WebGUI. We understand this is an issue we are working diligently to find a solution. Please navigate to the links below for further information.

 

For updates via forum please navigate to:

https://community.netgear.com/t5/Orbi-App/RBR850-We-can-t-find-your-Orbi/m-p/2220651/highlight/true#M4342

 

For the status of this issue please visit:

https://status.netgear.com/

 

We will do our best to keep you informed on the progress in resolving this issue!

 

Best,

Kevin

Community Team

  • Jbb13's avatar
    Jbb13
    Aspirant
    May 23, 2022
    I was able to fix now that I could access the GUI via the following steps I found on another thread. Please note, it wouldn’t connect until the vlan was set.

    I still have one outstanding question. Should I set my PPoE credentials to be “always on”?

    STEPS TO FIX

    Call Centurylink for your pppoe username and password and vlan number which is (201)

    Have laptop and ethernet wire (I did mine via phone)

    Log on to orbilogin.net (I did mine via 192.168.1.1)

    On Basic tab

    Make sure you have to the most updated firmware on your router and satellite

    Once you determine your software is up to date

    Enter your internet service provider pppoe and password

    Go into your Advanced tab

    Advance setting change to vlan to 201

    Follow orbi instruction on set up

    Your internet should connect