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BeeDubs's avatar
BeeDubs
Aspirant
Oct 05, 2024
Solved

Can’t get to advanced settings Orbi RBK763

I need to set my Orbi up using my provider’s PPPOE settings (IINET). I also need to change the Bridge/VLAN settings. Using the Orbi app, I can get as far as adding the PPPOE user name and password ...
BeeDubs's avatar
BeeDubs
Aspirant
Oct 07, 2024
Thank you both! With these and help from online support I managed to get into all the settings and adjust them correctly. Currently still having trouble actually connecting to the internets so had to go back to my old router. Will try plugging it all back together and restarting it all later and see if I can get through the next vital step!

Thanks again 🤞
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 07, 2024

    Let us know how it turns out. 

    • BeeDubs's avatar
      BeeDubs
      Aspirant
      Oct 12, 2024
      Eventually got it all set up. Just had to factory reset the Orbi multiple times and eventually it actually accepted the adjusted settings.

      Technically wasn’t difficult; the main problem was that it is all so automated and reliant on the app that there’s very little info if you need to get into the deeper settings. With help from you all and tech support I got there in the end, but I am not techy at all. For anyone expecting plug and play and not comfortable clicking around, this would have been VERY frustrating.

      Anyway, thanks everyone!!!