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Solved
Can no longer run Freevee app on Samsung TV after RBR750 firmware 7.2.6.31
Everything was working well on my Orbi RBR750 and RBS750. I update to version 7.2.6.31 and I can no longer launch the Orbi app on my Samsung Q80 smart tv. It has a long error message stating it canno...
I will try my best to describe:
1. I cannot say with any certainty what firmware version was previously installed. I was using the Orbi app, looking at the Router Setting page,and I clicked the “Check for Updates” button. It indicated firmware update available, and I proceeded from there.
2. Both the Router and Satellite are on the same version ( v7.2.6.31_5.0.24 )
3. The Samsung tv is connected via WIFI to the Orbi Router. I am using Spectrum cable internet.
4. The Orbi system ( both app and web browser) show the Samsung Tv successfully connected.
5. There is no Parental controls or Armor enabled on this device.
6. I mentioned Smart Hub only because I initially contacted Amazon about the issue. They had me reset the Smart Hub and I was unsure if it was relevant to troubleshooting.7. I am unaware of any other devices experiencing issues since the update. Currently, I am able to successfully stream internet and LiveTV content from any other app (Netflix, Disney, Plex).
However, Prime Video will stream movies, but fails when I try to view Live TV , which uses Freevee. Both Prime and Freevee work when going through AppleTV. The appleTV is wired to the router.
thank you again!
A lot of "interlocking pieces" here. Could you please describe
- When everything was working, what firmware version was on the router and satellite?
- How was the firmware updated? (app? web interface? manually?)
- Are the router and satellite both now on the same version (7.2.6.31)?
- How is the Samsung TV connected (router/satellite? wired or WiFi?)
- Do the Orbi system and the Samsung TV show the TV successfully connected?
- Are Armor or Smart Parental Controls (SPC) enabled on this system?
- How is the Samsung "Hub" related to the situation?
- Are any other devices exhibiting unusual behavior?
I will try my best to describe:
1. I cannot say with any certainty what firmware version was previously installed. I was using the Orbi app, looking at the Router Setting page,and I clicked the “Check for Updates” button. It indicated firmware update available, and I proceeded from there.
2. Both the Router and Satellite are on the same version ( v7.2.6.31_5.0.24 )
3. The Samsung tv is connected via WIFI to the Orbi Router. I am using Spectrum cable internet.
4. The Orbi system ( both app and web browser) show the Samsung Tv successfully connected.
5. There is no Parental controls or Armor enabled on this device.
6. I mentioned Smart Hub only because I initially contacted Amazon about the issue. They had me reset the Smart Hub and I was unsure if it was relevant to troubleshooting.
7. I am unaware of any other devices experiencing issues since the update. Currently, I am able to successfully stream internet and LiveTV content from any other app (Netflix, Disney, Plex).
However, Prime Video will stream movies, but fails when I try to view Live TV , which uses Freevee. Both Prime and Freevee work when going through AppleTV. The appleTV is wired to the router.
thank you again!