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Forum Discussion
GCT11
Jan 29, 2024Aspirant
Cannot access Orbi Admin login screen
I have just installed a new Orbi RBK852 and everything is working great except my Trane thermostat. It is connected to my wifi (strong signal), but no internet connection. To solve this problem, I wa...
- Feb 15, 2024
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
GCT11
Feb 15, 2024Aspirant
Just talked to Netgear support and the issue has been resolved. In my admin account under basic wireless, I had to uncheck the box for AX 2.4Ghz. The thermostat is not AX compatible, so with that box unchecked it will now connect to the internet. Thanks very much for your help.
FURRYe38
Feb 15, 2024Guru - Experienced User
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡