Cannot connect Orbi with internet

Any progress on this? 

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Gonzales86598 wrote:

I am hoping that someone in this forum will be able to assist me.  Over the weekend I purchased the Orbi RBK 353.  When I got home I commenced set up via the App and have been unable to get the Orbi to connect to the internet.

 

We are in Australia, our internet provider is Vodafone NBN the model of our modem is DMA0120VHA.  I called the Netgear support line and the support person advised that I needed to attached the Orbi to the Vodafone modem because we have a 'dual modem / router" set up with Vodafone. 

This did not solve the problem.  I checked the router user name and password, reset the modem and still no luck.  I read some articles that suggested putting the Orbi into AP mode. I made this change, saw no difference, still on internet connection and I can no longer log into the Orbi app or Orbi Login page Getting error message - "Opps, you are not connected to your Orbi's network."  I am not really sure where to go from here because I can no longer log into the app or the Orbi Log In page. Help

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