Cannot detect WD cloud home device

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CrimpOn wrote:

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eyalrt wrote:

I have Orbi RBR350 Mesh Router.

I also have a WD home cloud personal storage, and I can access it from the internet

or my cellular using Android APP any time I want,

but for some strange reason, the router doesn't show the device or detect it,

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Can you please provide the model number of this device?

My brief look at the WD web site for  Home Cloud shows only Ethernet connectivity (on the 4TB and 8TB models).

I agree entirely that when this device is connected to the network, it should appear on the Attached Devices display with an IP address.  Is the hardware MAC address printed on a label? (Even $10 smart plugs often have the MAC address printed on them.)

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While the WD information available (and almost nothing on Windows or MacOS device access beyond of the named apps) seems to be rather limited to non-existing: The current models with a single HDD in the 2..8TB range seem to have an Ethernet LAN port, indeed. 

The curiosity question? Where and how is this device connected to the network? As here are no signs of it on the router, it's well possible a direct cable is connected to another device. For example the ISP modem-router? 

Hi CrimpOn,

This is a WD (Western Digital) Home Cloud 4TB device, 

You can find the details here:
https://www.westerndigital.com/products/cloud-storage/wd-my-cloud-home#WDBVXC0040HWT-NESN

4TB part number is WDBVXC0040HWT-NESN

I have the MAC address on the back label, of course.

This is a very good device. I am very pleased with it.

Only now I cannot mount it on my laptop.

thanks for the help.

eyalrt