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Forum Discussion
eyalrt
Aug 27, 2023Aspirant
Cannot detect WD cloud home device
I have Orbi RBR350 Mesh Router. I also have a WD home cloud personal storage, and I can access it from the internet or my cellular using Android APP any time I want, but for some strange reason, t...
schumaku
Aug 29, 2023Guru - Experienced User
CrimpOn wrote:
eyalrt wrote:
I have Orbi RBR350 Mesh Router.
I also have a WD home cloud personal storage, and I can access it from the internet
or my cellular using Android APP any time I want,
but for some strange reason, the router doesn't show the device or detect it,
Can you please provide the model number of this device?
My brief look at the WD web site for Home Cloud shows only Ethernet connectivity (on the 4TB and 8TB models).
I agree entirely that when this device is connected to the network, it should appear on the Attached Devices display with an IP address. Is the hardware MAC address printed on a label? (Even $10 smart plugs often have the MAC address printed on them.)
While the WD information available (and almost nothing on Windows or MacOS device access beyond of the named apps) seems to be rather limited to non-existing: The current models with a single HDD in the 2..8TB range seem to have an Ethernet LAN port, indeed.
The curiosity question? Where and how is this device connected to the network? As here are no signs of it on the router, it's well possible a direct cable is connected to another device. For example the ISP modem-router?
CrimpOn
Aug 29, 2023Guru - Experienced User
schumaku wrote:
As here are no signs of it on the router, it's well possible a direct cable is connected to another device. For example the ISP modem-router?
That is a really good guess. A device connected directly to the ISP router would have internet access, but not be visible to anything connected to the Orbi.