Cannot detect WD cloud home device

I have Orbi RBR350 Mesh Router. I also have a WD home cloud personal storage, and I can access it from the internet or my cellular using Android APP any time I want, but for some strange reason, t...

CrimpOn

Guru - Experienced User

Aug 28, 2023

eyalrt wrote:

I have Orbi RBR350 Mesh Router.

I also have a WD home cloud personal storage, and I can access it from the internet

or my cellular using Android APP any time I want,

but for some strange reason, the router doesn't show the device or detect it,

Can you please provide the model number of this device?

My brief look at the WD web site for Home Cloud shows only Ethernet connectivity (on the 4TB and 8TB models).

I agree entirely that when this device is connected to the network, it should appear on the Attached Devices display with an IP address. Is the hardware MAC address printed on a label? (Even $10 smart plugs often have the MAC address printed on them.)

eyalrt

Aspirant

Aug 29, 2023

Hi CrimpOn,

This is a WD (Western Digital) Home Cloud 4TB device,

You can find the details here:
https://www.westerndigital.com/products/cloud-storage/wd-my-cloud-home#WDBVXC0040HWT-NESN

4TB part number is WDBVXC0040HWT-NESN

I have the MAC address on the back label, of course.

This is a very good device. I am very pleased with it.

Only now I cannot mount it on my laptop.

thanks for the help.

eyalrt

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Cannot detect WD cloud home device