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Forum Discussion
Cannot detect WD cloud home device
I have Orbi RBR350 Mesh Router. I also have a WD home cloud personal storage, and I can access it from the internet or my cellular using Android APP any time I want, but for some strange reason, t...
Hi FURRYe38,
I have a fiber cable from the ISP connected directly to a TP-LINK Fiber to RJ45 convertor.
No modem. none is needed.
I have contacted WD. They say windows should detect the drive using CIFS/Samba,
do they are aware their drives has a problem with NETGEAR routers.
They don't know why, but I am not the first one...
thanks,
eyalrt
eyalrt wrote:
I have contacted WD. They say windows should detect the drive using CIFS/Samba,
A little bit vague. CIFS would become visible if SMB 1.0 is enabled. Much more I would guess WD want to say the WSD announcement (along with SMB 2.x and SMB 3.x)) and/or the SSDP announcement as a storage device does not pass the router for whatever reason to be investigated. This would mean all users of industry standard NAS (AsusStor, QNAP, Synology, WD, even the ReadyNAS users) would have an issue....
Hi schumaku and others,
Sorry for dissapearing. I was sent abroad.
The SMB/CIFS services are enabled already on my windows, as features of windows.
My Linux machine has SMB, too.
Still, I cannot see the WD home cloud device. The Orbi router doesn't report it, no matter what I do.
I tried the arp command. I saw nothing.
I even tried sniffing. I used a sniffer on the same hub while loading a file. nothing.
This is really strange.
WD home cloud support says it is a known problem of Netgear routers.
Netgear support doesn't allow me to open a ticket since my warrenty/support period has expired.
I think I have no other choice but to continue logging to WD Home cloud and use their awfull web GUI.
Thank you all for trying to help.
eyalrt
This setup video talks about the WD Discovery app (about 2:20 seconds in)
https://www.youtube.com/watch?v=72uQa7mdRLU
I would be tempted to fire up Wireshark (on the PC or Linux), open WD Discovery and capture what IP it is talking to.
Looks difficult My Cloud Home: WD Discovery Desktop App End of Support
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My Cloud Home: WD Discovery Desktop App End of Support
My Cloud Home Desktop app is a utility that is included in the WD Discovery software, and which provides the ability to mount the device as a local desktop drive.
WD is focused on providing exceptional customer experiences with our products. With that focus, from time to time we retire legacy software products that are no longer consistent with the company’s customer experience ecosystem.
Starting June 2023, we will no longer be supporting the My Cloud Home Desktop App that is included in WD Discovery software. This means there will be no further functional and security updates for this feature. At this time, remote access to your My Cloud Home™ device will also no longer be available through the WD Discovery™ desktop app.
...
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