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Forum Discussion

markups's avatar
markups
Aspirant
Oct 13, 2021

Cannot download apps from Apple App Store on iPhone or Apple TV

  Cannot download apps from the Apple App store on iPhones or Apple TVs.  If I connect the Apple TV directly to my cable modem everything works fine.  The minute I reconnect the router to the cable ...
markups's avatar
markups
Aspirant
Oct 21, 2021

Hi,

 

Thank you for responding.

 

I'm sorry I wasn't completely clear in my description and omitted the cable modem information.  

 

The modem is Arris SB6190.  It has no WIFI capability and only one ethernet port to connect to the router or another device so the double NAT is not an issue.  

 

I only started experiencing this issue about 3 weeks ago.  Now I cannot download apps from the Apple App store on iPhones or Apple TVs.  I can however get into the app store to see available apps.

 

This only happens with iPhones and Apple TVs.  If I plug the Apple TV directly into the Arris cable modem with an ethernet cable everything works fine.  When I reintroduce the Orbi RBR850 router the problem returns.  The type of connection the device makes to the router (WIFI or copper) makes no difference.

 

I hope you have some ideas.

 

Thank you in advance

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 21, 2021

Is Armor or Smart Parental controls enabled on the RBR? 

 

 

  • markups's avatar
    markups
    Aspirant
    Nov 17, 2021

    Armor is enabled but no parental controls.  It was enabled before the problem started.

    FURRYe38 wrote:

    Is Armor or Smart Parental controls enabled on the RBR? 

     

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 17, 2021

      Try disabling Armor and see...

       

       

      • markups's avatar
        markups
        Aspirant
        Dec 07, 2021

        Disabled Armor and restarted both the Router and Satellite.  Still have the problem

        FURRYe38 wrote:

        Try disabling Armor and see...

         

         

         

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Dec 07, 2021

      It could be that the AppleTV and the iPhone have different issues. (or not)

      There are loads of articles on the web about iPhones not being able to download apps, such as this one:

      https://www.lifewire.com/iphone-wont-download-apps-fix-4587105 

       

      Is it correct that other functions on the AppleTV and iPhone operate correctly? (web browsing, watching TV, email, etc.)